Channel Account Manager -Canada
SysAid Technologies
- Toronto, ON
- Permanent
- Full-time
- Own 15-25 partners across an assigned territory: signed and prospective
- Run the activation playbook from signed agreement to first registered deal in 45 days or less
- Execute structured engagement with partners: monthly & quarterly
- Classify your portfolio continuously: active, at-risk, dormant, and act before partners go dark
- Recruit 3-4 net-new IPP-qualified partners per quarter to fill geo and vertical gaps
- Own partner-sourced pipeline generation in your territory: this is your primary metric
- Work with SysAid AEs on co-sell deals: get partners through the first deal, then teach them to run it independently
- Register all deals in SFDC with complete field data: downstream workflow depends on clean inputs
- Support competitive situations: ServiceNow displacement, Halo comparisons, Freshservice takeouts
- Own the new partner onboarding experience: value proposition, product demo, deal registration process
- Ensure every active partner can demo Agentic AI and Copilot capabilities independently
- Surface partner feedback on the value prop, competitive positioning, and product gaps; feeds directly into the V2 program build
- Maintain SFDC deal, activity, and partner data at 95%+ field completion: non-negotiable
- Report partner health weekly: active ratio, deal reg velocity, partner engagement, at-risk flags
- Contribute to the playbook: document what works, what doesn't, what should change
- 3-5+ years in channel sales, partner management, or a multi-stakeholder commercial role
- Experience with technology resellers, VARs, or MSPs in a B2B SaaS context
- Carried a revenue number tied to a partner network and hit it
- Salesforce as a sales system, not just a database. You know what a clean pipeline looks like and why it matters
- ITSM or IT management familiarity is a strong advantage, not a requirement
- Every deal has a next step, a close date, and an honest stage: not a wish list.
- You get energy from recruiting a new partner and getting them to the first deal, not just managing an existing book.
- You communicate proactively: partners know where their deals stand without having to ask.
- You treat partner feedback as data: document it, escalate it, follow up.
- You're comfortable with ambiguity and find it motivating to create structure where none exists.
- You need a fully built PRM, mature playbooks, and established workflows before you can be productive
- You treat CRM as something you fill out for your manager rather than how you run your business
- You've never been accountable for a revenue number tied to a partner network