Support Analyst- ERP Platform

Innovation Credit Union View all jobs

Canada
Permanent
Full-time

6 hours ago

Description :Support Analyst- ERP PlatformPermanent Full-TimeWe're looking for a Support Analyst- ERP Platform to support the stability, reliability, and effective day-to-day operation of Innovation’s ERP platforms and related enterprise applications. By providing functional and technical support, resolving incidents, supporting business users, and partnering with vendors and IT teams, the Support Analyst helps maintain operational continuity, mitigate risk, and ensure a consistent, high-quality user experience. This role also contributes to continuous improvement initiatives that enhance system performance, documentation, and support processes.Provide Level 2 functional and technical support for ERP platforms and related integrations, following established support and governance processes.Investigate, triage, and resolve incidents and service requests, escalating issues to senior team members or vendors as required.Perform routine monitoring of system jobs, integrations, and overall platform health to proactively identify and address issues.Respond to user questions and troubleshoot operational issues related to ERP platforms in a timely and professional manner.Execute user access provisioning, role changes, and access reviews in accordance with documented security and approval procedures.Support testing activities including user acceptance testing (UAT), regression testing, and post-deployment validation.Assist with change and release activities by supporting deployments, conducting post-release checks, and escalating identified risks or issues.Maintain and update system documentation, support procedures, and knowledge base materials to support consistent service delivery.Support audit, risk, and compliance activities by gathering evidence, executing assigned controls, and adhering to security, privacy, and regulatory requirements.Identify recurring issues and improvement opportunities, contributing to process enhancements, documentation updates, and knowledge sharing across the team.Qualifications:Post-secondary education in Information Systems, Business, Computer Science, or a related field; an equivalent combination of education and experience will be considered.1–3 years of experience supporting enterprise or business-critical applications.Exposure to ERP platforms such as Microsoft Dynamics 365 or similar systems is an asset but not required.Basic understanding of business processes such as finance, procurement, or operations.Familiarity with IT service management practices including incident, problem, and change management.Experience working in a regulated or risk-aware environment is an asset.Strong analytical, problem-solving, and troubleshooting skills with a high attention to detail.Ability to communicate clearly and collaborate effectively with business users, technical teams, and vendors.About UsHi! We’re Innovation Federal Credit Union. Our purpose is to simplify banking for all Canadians. We like to keep it simple. We have three values – Accountability, Integrity, and Respect – and we are constantly striving to improve our organization to make it better for you (our member and prospective employee)!How are we different from other Credit Unions? We’ve put in the work to become a federal credit union – just one of three in Canada – to secure the future of our organization and continue to grow across Canada. We are proudly rooted in Saskatchewan, but our vision is national, or as we like to say, "Made in Sask, Built for Canada".What sets us apart:

Commitment to Community: $1.1 million was given to local organizations last year who are making a difference
Strong focus on Diversity and Inclusion: Nearly 22% of InnovationNation proudly identifies as part of a designated group, reflecting our strong commitment to fostering a diverse workplace
Benefits that start when you do: Our full-time staff participate in a 7% employer-matched pension plan, extended health benefits, employee and family assistance program, and a staff loan rate. These benefits all start on Day 1 of employment, no waiting period!

In the spirit of Truth and Reconciliation, we acknowledge that we are on the traditional territories of the many First Nations, Métis, and Inuit who have graced these lands for millennia.We are privileged to live on, work on and enjoy the benefits of these lands, now known as Canada.

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