Housekeeping Manager
Wickaninnish Inn
- Tofino, BC
- $62,000 per year
- Permanent
- Full-time
- Be true to the mission statements of the Inn. Constantly ensure that the “5 C” standards of Relais & Chateaux, Forbes, AAA standards and Wickaninnish Inn service philosophies are followed.
- Foster an inclusive culture where all team members feel valued for who they are, feel appreciated for their contributions, talents, and perspective, and are offered opportunities for growth and development
- Lead by example and be a pro-active member of the Housekeeping Leadership Team
- Be responsible and accountable for the actions of the housekeeping team. You will work as a “hands on manager” assisting the team as they strive to meet or exceed guest expectations.
- Be the contact person for all guests who may require immediate assistance from Housekeeping Leadership, and/or follow up with guest concerns as necessary.
- Create a positive atmosphere for learning & development for housekeeping team members.
- Create, implement, monitor and continually improve systems and processes within the Housekeeping Department that drive efficiency, team culture, and ameliorate the guest experience.
- Create, record and manage the annual budget for the housekeeping.
- Be responsible for the overall cleanliness and physical condition of all areas of the Wickaninnish Inn.
- Co-ordinate all Human Resource functions within the Housekeeping Department.
- Complete all administrative responsibilities required to maintain the smooth operation of the Housekeeping Department.
- Ensure compliance with all Health & Safety standards and foster a culture of safety among the team.
- Source, purchase and inventory all Housekeeping Supplies.
- Assist in coordinating the renovations, upgrades and deep cleaning of the Inn during the Annual Closure.
- Be responsible for sustainable cleaning practices, and legislated cleaning and safety procedures and standards for the Inn
- Exemplary guest service skills and demonstrated enthusiasm and talent for exceeding guest expectations
- The ability and desire to lead a world-class and award-winning Housekeeping team.
- Excellent Human Resources skills.
- Minimum 2 years management or supervisor experience in the service industry or 4 years of experience in a housekeeping department is necessary.
- Highly developed interpersonal and communication skills, both written and verbal, are needed.
- Strong organizational skills, attention to detail, ability to multi-task in a stressful environment, and creative problem-solving skills are necessary.
- Knowledge of standard operating financial statements as well as the budgeting process, scheduling and effective cost management.
- Working knowledge of relevant platforms including, but not limited to: Maestro PMS, and Microsoft Office suite
- To work evenings and weekends as needed, and maintain flexibility in scheduling.
- To have WHMIS knowledge and/or certification.
- A mutual understanding of your employment duration will be determined during your interview