Site Reliability Engineer
SAP
- Montreal, QC
- Permanent
- Full-time
- Act as technical expert during Live site incidents (downtimes of supported services in scope), investigate and solve incidents on a deep technical level.
- Drive root cause analysis and follow-up improvements to prevent issues from reoccurring.
- Perform in-depth troubleshooting and log analysis to identify and solve complex issues in accordance with internal and external SLAs.
- Build software-based solutions to address improvements in service reliability and stability.
- Enhance infrastructure and platform monitoring by gathering system metrics (4 Golden Signals) and implementing tools for recovery.
- Integrate and collaborate closely with development teams and work with them on outputs from Postmortems and product improvements.
- Learn new technologies and keep up to date with latest development increments.
- Create and maintain technical documentation.
- Define, advocate, apply SRE best practices.
- Participate in the on-call rotation (follow the sun approach) to react to major incidents. On-call has a special compensation package.
- BSc degree in Computer Science or related technical field.
- Experience with Kubernetes and good understanding of container technologies.
- Understanding of modern cloud architectures (experience with Cloud Platforms such as AWS, Azure, GCP are a plus).
- Scripting skills, CI/CD (Jenkins and ArgoCD are a plus) - enthusiasm for automation - make the computers do the work for you.
- Working efficiently in emergency situations. Affinity to quickly analyze and solve problems in a global team setup.
- Excellent team player, passionate about his/her work, self-motivated and driven.
- Excellent communication skills - precise, based on facts.
- Fluency in English, basic French
- Coding experience with Go, Terraform, Python
- CKA/CKAD/CKS certifications
- Experience with Unix/Linux operating system
- Experience with modern monitoring, logging, and alerting tools (Grafana, Prometheus, Kibana, Loki, Splunk On-Call, Dynatrace)
- Security best practices for application development and operations in a public Cloud Environment
- Contribution to open-source projects
SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com.For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the Specific conditions may apply for roles in Vocational Training.EOE AA M/F/Vet/Disability:Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.SAP believes the value of pay transparency contributes towards an honest and supportive culture and is a significant step toward demonstrating SAP's commitment to pay equity. SAP provides the annualized compensation range inclusive of base salary and variable incentive target for the career level applicable to the posted role. The targeted combined range for this position is 71,000 - 150,800 Canadian CAD. The actual amount to be offered to the successful candidate will be within that range, dependent upon the key aspects of each case which may include education, skills, experience, scope of the role, location, etc. as determined through the selection process. Any SAP variable incentive includes a targeted dollar amount, and any actual payout amount is dependent on company and personal performance. Please reference this link for a summary of SAP benefits and eligibility requirements: SAPNorthAmericaBenefits.com Requisition ID: 391517 | Work Area: Software-Development Operations | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-HybridRequisition ID: 391517Posted Date: Apr 3, 2024Work Area: Software-Development OperationsCareer Status: ProfessionalEmployment Type: Regular Full TimeExpected Travel: 0 - 10%Location:Montreal, Quebec, CA, H3B 0B3Job alert