Front Office Clerk
Openlane
- Richmond, BC Vancouver, BC
- $19.00 per hour
- Permanent
- Full-time
At OPENLANE we make wholesale easy so our customers can be more successful.We’re a technology company building the world’s most advanced—and uncomplicated—digital marketplace for used vehicles.
We’re a data company helping customers buy and sell smarter with clear, actionable insights they can understand and use.
And we’re an innovation company accelerating the future of wholesale remarketing through curiosity, collaboration, and an entrepreneurial spirit.Our Values:
Driven Waybuilders. We pursue challenges that inspire us to build, create, and innovate.
Relentless Curiosity. We seek to understand and improve our customers’ experience.
Smart Risk-Taking. We transform risk into progress through data, experience, and intuition.
Fearless Ownership. We deliver what we promise and learn along the way.What We Offer:Competitive payMedical, dental, and vision benefits with employer HSA contributions (US) and FSA options (US)Immediately vested 401K (US) or RRSP (Canada) with company matchPaid Vacation, Personal, and Sick TimePaid maternity and paternity leave (US)Employer-paid short-term disability, long-term disability, life insurance, and AD&D (US)Robust Employee Assistance ProgramEmployer paid Leap into Service Day to volunteerTuition Reimbursement for eligible programsOpportunities to expand your skill set and share your knowledge across a publicly traded, global organizationCompany culture of internal promotions, diverse career paths, and meaningful advancementWe’re Looking For:We are seeking an Office Clerk with experience in customer service and general office administration. You will work as part of our close-knit administrative team and will be responsible for supporting our front-office operations.You Are:Customer-centric: You prioritize providing excellent service, responding promptly to inquiries, and resolving issues efficiently.Highly organized: You can manage a variety of administrative tasks while remaining adaptable to changing demands and customer needs.A strong communicator: You possess excellent verbal and written communication skills for interacting with customers and colleagues.A team player: You collaborate effectively with other departments to ensure smooth and efficient customer service.You Will:Provide outstanding customer service by assisting dealers with a range of requests, including:Greeting customersAnswering calls and emailsProcessing paymentsResolving inquiriesCoordinate administrative tasks related to dealer registration, title management, and eBusiness processes.Perform clerical duties such as data entry, processing information, and generating reports.Manage and maintain accurate records, both electronically and manually.Assist with other administrative tasks as needed, including sale day functions.Must Haves:High School diploma or equivalent experience/education1-2 Years of related experience in an administrative capacityTech-savvy, and comfortable using Google SuiteStrong customer service and communication skillsExcellent organizational and time management skillsNice to Haves:Experience with AMS, VTrace, and other OPENLANE systemsBilingual in English and FrenchThis role might require you to interact with customers, leaders, and colleagues in Quebec, other provinces, or other countries who may not speak French.Sound like a match? Apply Now - We can't wait to hear from you!Compensation Range of
Hourly: $19.00 - $19.00