Head Repair Technician

• Maintain and track the rental fleet.
• Maintain inventory of shop equipment and supplies.
• Assis the Rental/Retail Manager in driving programs to increase business.
• Ensure shop policies and procedures are adhered to.
• Assist with training staff to ensure consistent, quality repairs and service.
• Act as a leader by demonstrating exceptional service quality and communicating on behalf of the resort and department.
• Engage in or lead daily team meetings, training and other communications necessary to provide a high-quality experience for staff and guests of the resort.
• Fit guests with appropriate equipment and ensure legal waivers are distributed and completed.
• Support retail operations by stocking and receiving products, tracking inventory, cleaning and tidying the store.
• Assist guests in the shop with through friendly interaction, sales assistance, and recommendation about equipment or products.
• Assist in maintaining efficient labor costs by scheduling and delegating staff effectively.
• Work flexible shifts with varying hours, depending on factors such as weather and visitation levels.
• Work for extended periods in harsh weather conditions (cold, wind, heat, altitude).
• Perform other duties as assigned.

• Have previous experience delivering excellent customer service and maintaining service standards.
• Demonstrate extensive knowledge of bike repairs and servicing.
• Are familiar with mountain bikes and related equipment, as well as bike rental/repair shops and procedures.
• Have previous experience supervising staff.
• Are familiar with downhill bike products and suspensions.
• Are proficient in Microsoft Office (Word, Excel, Outlook).
• Have passion and enthusiasm for mountain culture & biking, and the resort environment.
• Have previous sales experience and use of Point of Sale (POS) applications.
• Have cash handling experience.

• Competitive wage: $20.46 - 23.46/hour, dependent on experience
• Mountain access perks: Staff receive a Kicking Horse Mountain Resort pass with full mountain access, plus reciprocal resort tickets and discounted friends & family tickets for full-time staff.
• Staff discounts: Enjoy savings on food & beverage, rentals, retail items and hotel accommodation.
• Employee Events & Recognition: Participate in fun, year-round staff events and be recognized through our employee awards program
• Join a fun and passionate team to share RCR mountain adventures with!

Resorts of the Canadian Rockies