Dental Digital Technology Specialist (CAD/CAM)
Proto3000
- Toronto, ON
- Permanent
- Full-time
Our technology and expertise have been instrumental in designing the next generation of aircraft, pushing performance vehicles to be faster and lighter, transforming manufacturing facilities to be ready for Industry 4.0, and producing medical tools and devices that save lives.We are looking for a Dental Digital Technology Specialist - Customer Support (CAD/CAM) - someone who is mechanically inclined, keen to learn, and can provide training and support to our end customers.
If this sounds like you, and you're ready to join a dynamic, innovative company with a long track record of success, we want to hear from you.Responsibilities
- Provide customer service, training and support to our customers, as well as our sales and service teams, through your strong technical skills and aptitude.
- Integrate CAD / CAM software to operate our dental mills, dental printers, intraoral scanners, and lab scanners, which will allow you to provide training and support to our customers.
- Deliver a range of technical training to our customers, from beginner level (clinic) to advanced (lab).
- Products include Medit, exocad, exoplan, hyperDENT, Millbox, iCAM, and provide software demonstrations when required.
- Desire to learn dental and orthodontic workflows will allow you to work on R&D projects to improve CAD / CAM workflows, while delivering benchmark analysis and technical sales support to our account managers.
- Ability to successfully operate and demonstrate our Dental 3D printers and mills will be a key component.
- Handling customer service and support inquiries, providing great training sessions and ensuring customer happiness.
- Integrate intraoral scanners & lab scanners with CAD / CAM software (design and nesting)
- Ability to utilize CAD/CAM software and operate Dental Printers, dental mills, and post-processing equipment as needed for benchmarks, samples or backup services
- Provide support to our sales and marketing teams with webinar, live demonstrations, and benchmarks.
- Provide training to customers, and create a training program for them on the dental milling/printing workflow with CAM nesting software.
- Provide remote and in-person software demonstrations and engage with prospects at trade shows and client meetings.
- Strong relationship-building and communication skills
You will occasionally be required to travel throughout Canada and the USA for training opportunities, so a valid driver's license, vehicle, passport, and willingness/ability to do so is essential.
Ask our employees what it's like to work here, and they will tell you:
- It's a cutting-edge, innovative industry and company
- The company is small enough that you can wear many hats, learn many things, and have a great impact on success
- And we enjoy a positive, upbeat, casual culture, with very little red tape to impede you from doing your job
- A post-secondary education, preferably as a dental technician
- 2 years experience in a customer-facing role
- 2 years experience working with dental CAD / CAM products
- Experience in providing customer support is an asset
- Expertise with computers, IT, MS Windows and Google Workspace Apps
- Experience with any of the following products would be considered an asset
- (Medit, exocad, exoplan, hyperDENT, iCAM, Millbox, imes icore, VHF)
- Experience with DLP 3D printing would be considered an asset
- Experience with SLM metal printing would be considered an asset
- Experience with the design of metal frameworks would be considered an asset
- Experience in a similar technical training role is an asset
- Positive attitude oriented towards problem-solving and helping customers be successful
- Experience working in a dental/orthodontic laboratory is an asset
- Valid driver’s license, access to a reliable vehicle
- Valid passport and ability to travel throughout Canada and the USA