Job DescriptionWhat is the opportunity?Reporting to Director - Channel Product Owner, Commercial Channels – we are seeking an experienced product / channel manager, to support the development and roll out of key features on Commercial Digital channels. The role will work closely with multiple stakeholders from Commercial Banking and journey teams (respective Product Owners and Journey leads) to ensure timely execution of projects and initiatives.What will you do?Actively participate in forums and working groups tasked with designing new features / enhancements on Digital Channels, representing Commercial channel team. Provide inputs to develop high level requirements which are created and refined for agile development squads to build new featuresLead working sessions and develop an implementation plan for rolling out new features and enhancementsDevelop, manage and ensure adherence to project schedules and milestonesBuild strong relationships with key business, operations and technology partners to achieve OKRsCoordinate with release teams to package the various enhancements and lead production verification testing for business to ensure the delivery meets customer requirementsMaintain and track a repository of requirements / feedback on enhancements raised by customers, shared by RMs, received via client meetings etc. which will supplement the overall backlog maintained by Product OwnersEnsure Policy updates for Digital Channels for the features rolled out as applicable, working together with Product Owners and other stakeholdersSupport Operations/ Service / CMO teams to update their procedures, provide Trainings to Ops team / Helpdesk on new enhancementsCreate and maintain central repository of support and help materialTrack and resolve issues, escalating as necessary and participate in resolving the issues, prioritize customer feedback / complaints for fixes ensuring minimal disruption / negative customer experiencesWhat do you need to succeed?Must-have:Good understanding of Commercial Banking and Cash Management productsExperience in driving product features delivery, prior experience in Digital channels desirableComfortable in dealing with ambiguity and ability to adapt to frequently changing requirements while managing projectsAbility to analyze complex data and presenting insights to senior stakeholdersExperience in Agile Project management frameworkStrong proficiency in MS Suite products, reporting tools, SharePoint, Confluence, JIRA etcExcellent communication skillsNice to have:Bilingual in French and EnglishWhat’s in it for you?We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.Ability to make a difference and lasting impactWork in a dynamic, collaborative, progressive, and high-performing teamOpportunities to do challenging workJob SkillsAdditional Job DetailsAddress: WATERPARK PLACE, 20 BAY ST:TORONTOCity: TorontoCountry: CanadaWork hours/week: 37.5Employment Type: Full timePlatform: PERSONAL & COMMERCIAL BANKINGJob Type: RegularPay Type: SalariedPosted Date: 2025-06-30Application Deadline: 2025-09-08Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date aboveInclusion and Equal Opportunity EmploymentAt RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.Join our Talent CommunityStay in-the-know about great career opportunities at RBC. Sign up and get customized info on our latest jobs, career tips and Recruitment events that matter to you.Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at .
