Application Support Specialist - Senior

• 8 + years experience Manage and track IT hardware and software assets using ServiceNow HAM Pro & SAM Pro.
• Maintain and improve the accuracy and completeness of the ServiceNow CMDB.
• Ensure IT asset and configuration processes comply with company policies and industry standards (e.g., ISO 19770, ITIL, SAM best practices).

• IT Asset Management (ITAM)

• Manage and track IT hardware and software assets using ServiceNow HAM Pro & SAM Pro.
• Ensure asset lifecycle processes (procurement, deployment, maintenance, disposal) are followed effectively.
• Maintain asset compliance, optimize license usage, and prevent over-purchasing.
• Configuration Management (CMDB):

• Maintain and improve the accuracy and completeness of the ServiceNow CMDB.
• Ensure Configuration Items (CIs) are properly associated with assets.
• Implement best practices for CMDB governance and data integrity.
• Service Mapping & Discovery:

• Work with IT teams to ensure accurate service mapping of applications, infrastructure, and dependencies.
• Utilize ServiceNow Discovery tools to automate asset discovery and improve visibility.
• Governance & Compliance:

• Ensure IT asset and configuration processes comply with company policies and industry standards (e.g., ISO 19770, ITIL, SAM best practices).
• Support audits and reporting requirements related to IT assets and software licenses.
• Collaboration & Stakeholder Engagement:
• Work with cross-functional teams, including IT operations, security, finance, and procurement.
• Provide training and guidance on asset management best practices.

• Experience:

• 3+ years of experience in IT Asset Management (ITAM) and Configuration Management (CMDB).
• Hands-on experience with ServiceNow HAM Pro and SAM Pro.
• Exposure to Service Mapping and Discovery tools in ServiceNow.
• Technical Proficiency:

• Strong understanding of ServiceNow ITAM, CMDB, and Service Mapping capabilities.
• Familiarity with software licensing models, compliance, and cost optimization strategies.
• Knowledge of ITIL framework and best practices.

• ServiceNow Certified Implementation Specialist (CIS) HAM / SAM.
• ITIL v4 Foundation certification.
• Experience with cloud-based asset management.
• Working knowledge of ServiceNow Discovery and Orchestration

Cleo Consulting