Are you passionate about making a difference in the lives of others? The Landlord & Tenant Consultant is a key member of the City’s homelessness prevention team, offering you a unique opportunity to empower citizens by guiding them through residential tenancy issues. If you’re committed to Edmonton achieving its goal of ending chronic and episodic homelessness, this is the job for you.The Landlord & Tenant Consultant plays an integral role in supporting vulnerable Edmontonians who are precariously housed or at-risk of homelessness. This position focuses primarily on eviction prevention and improving the relationships between residential tenants and their landlords through various services, including the provision of information, advice, and support in-person or by phone, referrals to other social services, system navigation assistance, mediation, and educational programming.What will you do?Provide guidance and mediation services to address citizens’ tenancy issuesAssess citizens’ situations to determine the most effective support needed to resolve their tenancy issuesDevelop and deliver educational workshops, presentations, and public forums dealing with homelessness prevention or residential tenancy issuesDevelop knowledge of and relationships in the system of care for people experiencing homelessness, especially as it relates to homelessness prevention, to make effective and reliable client referralsSupport citizens to improve their housing stability by providing referrals to appropriate resources such as financial assistance, legal services, Alberta Health Services, and other community supports.Provide mediation support services as needed to help clients reach a resolutionDesign and develop public education and other information materials, including pamphlets, fact sheets, newsletters, and presentationsDeliver services directly to clients in person and via phone, at multiple various locations throughout the cityParticipate in committees, working groups, and communities of practice to build relationships with other resource providers, promote available resources and supports and provide education on residential tenancy issuesMaintain data to evaluate the effectiveness of tenant support services and contribute to continuous improvement activities based on program and service evaluationsOther duties as assigned.QualificationsCompletion of a high school diploma, with post-secondary courses in adult education, conflict resolution, property management, or businessMinimum 3 years of experience in conflict resolution, public education or advisory services. A combination of relevant and applicable education and experience will be consideredExtensive knowledge in the residential tenancy issues and legislation, including the Residential Tenancies Act, the Mobile Home Site Tenancies Act, Public Health Act, the Minimum Housing and Health Standards, Condominium Property Act and other related legislationAssets:Experience working in the homelessness and/or affordable housing sectorCertification as a Chartered mediatorSkills required for success:Strong verbal and written communication skills, with experience dealing effectively with the public and facilitation of courses and workshopsStrong problem solving ability with experience in issue management and risk mitigationPreference will be given to those with a certificate or diploma in adult education, conflict resolution, property management or businessKnowledge of property management practices, with the ability to mediate disputes, research issues and legislation and find mutual resolvesClick for more information on the City’s Action PlanAlignment to our Cultural Commitments and Leadership Competencies ( )Embracing a culture of equity, diversity, reconciliation and inclusionConditions of Employment:Hire is dependent on Police Information Check with Vulnerable Sector Check satisfactory to the City of Edmonton, and there may be a cost associated with this requirementValid Alberta Class 5 driver's licence (or provincial equivalent). Obtaining and maintaining a City Driver's permit is a requirement of this position.Applicants may be tested.Work Environment:This position may be eligible for a hybrid work arrangement with the flexibility to work from both home and the worksite as per the Letter of Understanding between the City of Edmonton and Civic Service Union 52. The weekly hours of work for this position are currently under review and may change at a future time. Any changes will be made in accordance with the City of Edmonton/Civic Service Union 52 collective agreement and the incumbent will be notified in advance.The City of Edmonton values applicants with a diverse range of skills, experiences and competencies, and encourages you to apply. We strive to provide reasonable access and accommodations throughout the recruitment process. To request an accommodation, please contact . Learn more about our benefitsUp to 1 permanent full-time positionHours of Work: 33.75 (rotating shift schedule that includes weekends), one shift can be scheduled between Monday to Sunday, and another option is a weekly schedule working from Wednesday to Sunday.Salary Range: $30.741 - $38.579 (Hourly); $54,157.960 - $67,966.550 (Annually)Talent Acquisition Consultant: PC/SBEdmonton rests in the heart of Treaty Six territory in Alberta and the homelands of the Metis Nation.
