Administrative Support 09
St Joseph's Healthcare Hamilton View all jobs
- Stoney Creek, ON Hamilton, ON
- Permanent
- Full-time
The Virtual Urgent Care program will serve patients in Ontario West and providing same or next day virtual access to patients who either don’t have a Primary Care Physician (PCP) or can’t access PCP within the required timeframe. The model is NP led.POSITION SUMMARY
This position is responsible for performing patient registration and switchboard coverage in support of activity at the Centre for Ambulatory Health Services. Duties are performed with the highest standard of excellence in service and caring, presenting a professional demeanor at all times and are handled in accordance with hospital policies and procedures.QUALIFICATIONS
- 2-year post-secondary college diploma in Medical Office Administration from an accredited school
- Medical terminology certificate
- 1-year experience in a high volume, high stress area within a health care setting
- Clerical testing may be required as part of the selection process
- Accurate keyboarding skills of 45wpm, intermediate level
- Basic skill level with MSWord, MSExcel
- Demonstrated knowledge of patient registration and patient processing management systems
- Excellent written and verbal communication skills
- High level of human relation skills required for dealing with diverse patient population
- Ability to work in a high volume, high stress area of a hospital
- Superior customer service orientation
- Proven ability to act responsibly and to work as a contributing member of a team
- Captures all patient demographic, diagnostic and insurance information for each outpatient and inpatient admission, ensuring all pertinent data is entered into the patient registration system accurately and efficiently
- Assists in arranging for patient appointments, tests, procedures. Supports the rescheduling of appointments and interacts with the manager and NPs daily regarding patient care planning. Completes post-discharge follow-up phone calls to families/patients as directed
- Validates Ontario Health Card and private insurance coverage, liaising with Patient Accounts when necessary
- Provides reception duties to the Program by handling all incoming phone calls and enquiries in an efficient and courteous manner; referrals are made and individuals are directed accordingly
- Maintains program statistics and produces various reports related to program activity
- Provides administrative support in typing routine correspondence and sorts/distribute mail, faxes and e-mails
- Ensures the appropriate disposition of charts
- Performs Patient Accounts services by handling enquiries from patients, family members, physicians and other staff regarding billing, payments and patient account activity
- Handles procedures for petty cash, parking charges, and select invoice receipts for facility accounts
- Ensures all supplies required by the department are adequately stocked and re-ordered in a timely manner and that work area is maintained in an organized and presentable way
- Participates in the orientation and training of new staff members
- Provides coverage throughout the department to ensure things are handled efficiently and professionally
- Maintains confidentiality and release of information in accordance with hospital policy at all times
- Assists with program specific duties and other activities as delegated by the Manager