Field Service Specialist / Product Specialist
International Staffing Consultants
- Mississauga, ON
- Permanent
- Full-time
- Recruit, interview, and negotiate contracts with new Maintenance Service Partners as required.
- Assist in the strategic planning and goal setting for service organization initiatives, including inventory management and improving resolution times.
- Communicate performance feedback to Service Partners, enabling them to meet and exceed customer expectations.
- Compile and submit monthly territory reports and travel itineraries promptly.
- Review and approve warranty invoices from service partners, ensuring timely processing.
- Conduct field and in-house training sessions for service partners on equipment, accessories, consumables, and warranty processes.
- Ensure company-owned inventory remains operational for sales or training purposes.
- Address and resolve customer complaints, ensuring service partners provide professional support.
- Support the sales process by collaborating with End Users, Equipment Dealers, Manufacturers Representatives, and Regional Sales Managers.
- Provide backup support to other territories when necessary.
- Associate's or Bachelor's degree in Electronics, or an equivalent combination of education and relevant experience.
- Strong verbal and written communication skills, with the ability to convey technical details to customers, internal staff, and business partners.
- Proficient in reading and interpreting business periodicals, professional journals, and technical procedures.
- Capable of presenting information effectively and responding to inquiries from managers, clients, and the general public.
- Experience in writing reports, business correspondence, and procedure manuals.
- Willingness to travel extensively (up to 60%) within the USA, Quebec, Ontario, and internationally.