Customer Solutions Engineer Specialist

Telesat

  • Ottawa, ON
  • Permanent
  • Full-time
  • 1 month ago
Telesat (NASDAQ and TSX: TSAT) is a leading global satellite operator, providing reliable and secure satellite-delivered communications solutions worldwide to broadcast, telecommunications, corporate and government customers for over 50 years. Backed by a legacy of engineering excellence, reliability and industry-leading customer service, Telesat has grown to be one of the largest and most successful global satellite operators.Telesat Lightspeed, our revolutionary Low Earth Orbit (LEO) satellite network, scheduled to begin service in 2027, will revolutionize global broadband connectivity for enterprise users by delivering a combination of high capacity, security, resiliency and affordability with ultra-low latency and fiber-like speeds. Telesat is headquartered in Ottawa, Canada, and has offices and facilities around the world.The company's state-of-the-art fleet consists of 14 GEO satellites, the Canadian payload on ViaSat-1 and one LEO 3 demonstration satellite. For more information, follow Telesat on X and LinkedIn or visitAre you ready to help shape the future of global connectivity? At Telesat Lightspeed, we're redefining satellite communications with our cutting-edge Low Earth Orbit (LEO) network.As a Customer Solutions Engineer Specialist, you'll play a pivotal role in delivering innovative, high-performance solutions to our most strategic customers. This is not a typical sales engineering role-it's a unique and exciting opportunity to design advanced solutions, working directly with customers and influencing outcomes that drive business success.This is a highly dynamic role perfectly suited for someone who is ambitious, results oriented, looking to grow their skills and do something meaningful every day.\nMain Responsibilities:
  • As a key member of the Strategic Accounts and Business Development team, you'll bring your technical expertise, creativity, and strategic mindset to:
  • Deliver Tailored Solutions: Collaborate with customers to design and implement technical solutions that address their unique needs, ensuring alignment with business objectives.
  • Lead Technical Engagements: Act as the technical lead in pre- and post-sales activities, including customer meetings, proposals, requirements analysis, and solution presentations.
  • Innovate with Emerging Technologies: Leverage cutting-edge technologies to maximize the value and capabilities of the Telesat Lightspeed constellation, driving adoption and optimization.
  • Collaborate Across Teams: Work closely with Product, Global Sales, and Engineering teams to align customer requirements with Telesat's product roadmap and network capabilities.
  • Drive Revenue Growth: Identify new opportunities within the Telesat Lightspeed product portfolio and help translate technical solutions into business success.
  • Represent Telesat: Serve as a technical ambassador at trade shows, customer events, and demonstrations, showcasing the transformative power of our solutions.
What you bring:
  • Technical Mastery: Proven expertise in designing and implementing advanced technical solutions in complex environments.
  • Customer-Centric Mindset: Ability to understand and anticipate customer needs, delivering solutions that exceed expectations.
  • Innovative Thinking: Passion for exploring and leveraging emerging technologies to solve problems creatively.
  • Strong Communication: Confidence in presenting to diverse audiences, from technical teams to executive leadership.
  • Team Player: Exceptional collaboration skills, working effectively with internal teams and external partners.
Education & Experience Required:
  • Bachelor's degree in Engineering (Electrical, Telecommunications, Networking, Cloud, Computer Science) or equivalent education and experience.
  • 12+ years of relevant experience in systems engineering, connectivity solutions, or a related field.
  • Deep understanding of networking technologies, including OSI Layers 1, 2, and 3, 3G/4G/5G cellular systems, and MEF 3.0 standards.
  • Familiarity with industry certifications such as Cisco CCNA, CCNP, MEF-CECP, or Juniper JNCIA/ENT.
  • Experience working with carriers, Mobile Network Operators (MNOs), and wholesale accounts.
  • Expertise in satellite and radio communications is highly desirable.
  • Fluency in English; a second language is a plus.
  • Willingness to travel for customer meetings and industry events.
Working Conditions:
  • Office work at Telesat headquarters in Ottawa, ON, CAN or other Telesat facility.
  • Off-hours work occasionally required.
  • Regular travel.
The successful candidate must be able to work at a Telesat Office and obtain a Reliability Status Government clearance.\nAt Telesat, we take pride in being an equal opportunity employer that values equality in the workplace. We are committed to providing the best candidate experience possible including any required accommodations at every stage of our interview process. All qualified applicants that have been selected for an interview that require accommodations, are advised to inform the Telesat Talent team accordingly. We will work with you to meet your needs. All accommodation information provided will be treated as confidential.

Telesat