Senior Technical Writer

• This position requires strong experience in technical writing, visual storytelling, and healthcare IT documentation.
• The successful candidate will produce technical project documentation, user guides, design diagrams, and stakeholder-facing materials while ensuring accessibility, compliance, and alignment with health data interoperability standards.

• 5+ years experience in technical writing, communications, or knowledge management in healthcare, public sector, or IT architecture.
• 5+ years proficiency with visual storytelling and technical illustration tools (Adobe Creative Suite, Lucidchart, Miro, Visio, Figma).
• 5+ years experience with health data interoperability standards (FHIR, SNOMED CT, LOIClient) and their use in design documentation.
• 5+ years experience with AODA compliance and designing accessible content.
• 5+ years knowledge of FIPPA and PHIPA as applied to healthcare IT solutions.

• Strong writing and editing skills across diverse document types (strategic briefs, technical diagrams, reports, user guides, implementation plans).
• Ability to interpret and simplify solution design inputs such as Solution XXgn Documents (SDDs) and integration patterns.
• Experience supporting governance or architecture teams in creating diagrams of complex systems, data flows, and dependencies.
• Familiarity with version control and collaborative platforms (SharePoint, Git, Confluence).
• Experience producing governance briefing decks, summary visuals, and dashboard-style progress updates.
• Experience developing and managing standardized templates for technical documentation and stakeholder communications.

• Create professional technical and user documentation, including systems and operational procedures.
• Develop online documentation for internal and external audiences.
• XXgn and maintain infographics, architecture maps, flow diagrams, and stakeholder visuals.
• Apply Ontario Candidatealth's documentation standards including branding, AODA compliance, and language guidelines.
• Collaborate with architects, designers, and governance leads to translate technical content into accessible formats.
• Support governance and reporting forums by creating briefing notes and dashboard updates.
• Maintain version control and traceability of all documentation.
• Publish documentation on portals and collaboration platforms ensuring accessibility and consistency.
• Ensure alignment with interoperability standards (FHIR, SNOMED CT, LOINC) in all materials.
• Participate in knowledge transfer activities and cross-functional communications.

• Excellent verbal, written, and presentation skills.
• Ability to communicate effectively with both technical and non-technical stakeholders.
• Strong interpersonal skills and team collaboration experience.
• Proficiency with office automation suites, authoring tools, and presentation software.
• Track record of meeting deadlines while managing multiple deliverables.

• Experience with documentation and collaboration platforms such as Azure DevOps, GitHub, ServiceNow Knowledge Base, or MadCap Flare.
• Knowledge of communications protocols and Ontario Government documentation standards.
• Knowledge of tools for creation, distribution, and maintenance of technical documentation.
• Experience publishing content on portals or websites using collaboration tools.

• Bachelor's degree in Communications, Technical Writing, Information Technology, or a related field.
• Advanced training or certification in Technical Writing, Knowledge Candidateagement, or Candidatealthcare IT documentation preferred.

• Minimum 5 years experience as a Technical Writer on electronic health-related projects in Canada, preferably in Ontario 20 points.
• Knowledge of healthcare information systems used throughout Ontario 20 points.
• Experience working in healthcare administration or healthcare IT 20 points.
• Experience defining governance, principles, policies, and procedures, and leading business or IT transformation initiatives 20 points.
• Knowledge of PHIPA and privacy legislation as applied to healthcare IT 10 points.
• Experience in complex multi-stakeholder environments (public and private) 10 points.
• Total evaluation criteria 100 points.

CYNET SYSTEMS