MAC (Moves, Adds, Changes) Team Lead

• Full involvement with recruiting talent.
• Provides mentoring, coaching and guidance to all team members.
• Objectively recommends compensation adjustments.
• Manages all aspects of performance.
• Supervises, mentors and coaches a team of individual contributors.
• Responsible for all aspects of performance management - monitoring, evaluating and providing performance feedback, conducting performance reviews, developing performance improvement plans and monitoring progress.
• Contributes to recruiting new talent and retention of team members
• Objectively recommends compensation adjustments.
• Participates in new team member onboarding to ensure a positive and consistent experience for new team members and consistency of training and onboarding to processes, tools and other materials.
• Strives for 100% employee engagement and satisfaction through effective leadership, communication, administration and provision support including mentoring and team member development activities for direct reports.

• Plans and delivers facility moves, adds or change projects as well as facility planning projects, including Furniture Installation and Sustainable Furniture & Office decommissioning projects.
• Develops a strategy for each project, taking into consideration the client's requirements and TFMS deliverables.
• Completes the MAC intake form with the client to establish clear goals and objectives for the project.
• Works collaboratively with the National MAC Lead to develop cost estimates and resource requirements for projects.
• Works cross-functionally with other internal team members, service lines, project groups and operation groups to plan, manage and deliver projects.
• With regards to decommissioning projects, clearly outlines and communicates all diversion methods to be used for decommissioning furniture and office goods whether it be transfer, donation, recycle or landfill.
• Coordinates with the client and third-party vendors for furniture delivery, installation and remediation of any furniture deficiencies.
• Develops, shares and updates the project schedule taking into consideration budget, required timeline and any risks to projects.
• Develops and completes tender packages for the procurement of third-party services.
• Provides input, evaluation and maintenance of Standing Offer contracts with third-party services.
• Leads project calls/status updates and distributes meeting minutes.
• Evaluates, plans and manages all Health & Safety risks and requirements, working with the BGIS Health & Safety team and other internal groups as required.
• Keeps up to date with emerging information and technologies with regards to reuse, recycling, and other strategies related to diversion of waste from landfill for decommissioning projects.
• Ensures all projects are delivered on time, within scope, budget and requirements and complies with all regulatory, environmental, health and safety requirements.
• Provides thought leadership in the area of moves, adds and changes, furniture installation and sustainable furniture and office decommissioning.
• Perform other duties, as assigned

• Develops strong internal relationships with other team members, service lines, project groups and operation groups to plan, manage and deliver projects.
• Maintains an effective positive working relationship with all clients, concerned parties and internal teams on each project to maintain client objectives - One BGIS.
• Contributes to the maintenance of an effective recycling third-party and charity database and hold good relationships with all.
• Effectively and pro-actively communicates with concerned parties, such as Clients, contractors and industry bodies (as required) to ensure Client satisfaction and BGIS's success
• Maintains a good relationship with all third-party contractors.

• Completes project milestone billing documents and ensures consistency throughout projects.
• Contributes to the development and upkeep of work instructions and processes with the National MAC Lead and others as required.
• Completes project status reporting and monthly financial reporting activities for all assigned projects.
• Participates in regular meetings with the MAC team to drive alignment and consistency in the TFMS delivery of MAC projects.
• Communicates changes and updates to strategies and processes as required.
• Provides updates to the National MAC Lead on project impacts and opportunities.
• Participates in project kick off meetings, both internal and external as required.
• Communicates with all project concerned parties regularly and chairs project status meetings.
• Maintains effective filing structure and ensures all documentation for each project is correctly filed and audit ready.

• Responsible for ensuring adherence with all financial and procurement policies and procedures
• Develops MAC Rough Order of Magnitude (ROM) budgets for proposal development and space-based activity (SBA) management.
• Monitoring contractor Purchase Order's (PO's) and ensuring that they align with the approved budget and quote.
• Keeps track of all invoices and cross checks that work billed for aligns with work quoted.
• Ensures all money received from diversion in Sustainable decommissioning projects is given back to the client or established, approved receiver.

• Works collaboratively with the National MAC Lead, Program Director and other internal concerned parties to develop, maintain and improve upon the MAC service delivery line.
• Develop and maintain measurable Key Performance Indicators (KPI's).
• Partakes in the development and maintenance of all processes, tools and documentation for MAC such as developing playbooks for relocation, furniture installation, etc.

• Curates a selection of successful projects to showcase for presentation purposes.
• Provides guidance and oversight for developing marketing materials to use for procuring new business.
• Ensures a positive client and occupant experience on all TFMS projects to drive repeat business and differentiate BGIS as the logical choice for service delivery.
• Develop and maintains a business development strategy including identifying new contacts and opportunities to be pursued.
• Assists with business development opportunities such as scope definition, fee and proposal development.

• Excellent communication skills. (3 to 5 years of job-related experience in moves, add, change, furniture installation, decommissioning and facility planning projects.)
• Effective leadership skills and management skills. (Experience in customer service and client facing activities)
• Skilled in strategic thinking. (Experience managing customer relationships)
• 3+ years of furniture systems knowledge
• Advanced project coordination and organizations skills.
• Has excellent relationship building and relationship management skills
• Advanced ability to deliver non-technical projects such as moves, adds and change projects according to requirements, on time and within budget.
• Excellent problem-solving skills.
• Business development skills including solution development, proposal writing, pricing of services
• Able to meet requirements for Federal Security Clearance

• Travel to sites will be required, driver's license a bonus.

BGIS