Job Category: EntertainmentJob Description:Position SummaryUnder the direct supervision of the Manager, Box Office, this position is responsible for seating customers while contributing to a safe and welcoming work environment for all team members. Ensures adherence to the Company's policies and procedures, motivates and leads by example and supports Great Canadian's learning environment while establishing a safe and welcoming work environment for all team members.Key Accountabilities
Greets and directs customers to assigned seating area
Responds to inquiries; escalates issues as required
Communicates effectively with all appropriate operational departments
Builds strong working relationships with guests and team members
Complies with licensing laws, health and safety and other statutory regulations
Provides an exceptional experience for all guests
Ensures compliance with licensing laws, health and safety and other statutory regulations
Performs other duties as assigned or directed
Education and Qualifications
Must be comfortable working a flexible schedule including evenings, weekends and holidays
Minimum 1 year of experience in customer service
Ability to successfully clear a criminal record check
Work Environment Considerations
Theatre environment, standing or walking for long periods of time and non-traditional work hours
Great Canadian Casino Vancouver committed to promoting an inclusive, accessible environment, where all employees and customers feel valued, respected, and supported. We are dedicated to employing a workforce that reflects the diversity of our communities in which we live and serve.Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, or disability.Please note that due to the volume of applications, only those under consideration will be contacted for an interview.Thank you for your interest in Great Canadian Entertainment!
