APPLICATION & TECHNICAL SUPPORT SPECIALIST 4

• Installs, integrates, and maintains software, voting equipment, computer terminals, peripheral devices, and static control devices.
• Removes and transfers equipment as required. Installs voting equipment, computers and drives, configures switches, and makes software adjustments, sets up DOS files, performs superficial cabling, etc.
• Conducts systems tests to ensure proper operation of voting technology and data communications equipment, using tools, equipment, digital volt meter, and diagnostic software.
• Contacts external service companies to arrange for repair of equipment, as necessary. Follows up with user to ensure resolution.
• Demonstrates and describes the operation of voting equipment, computer terminals, peripherals, and network devices to departmental users.
• Maintains manual and computerized inventory (if required) and pricing records of equipment and software. Produces technical and administrative documentation including service log and status reports.
• Researches voting equipment, computer hardware and peripheral devices to meet user needs and recommends appropriate equipment and configurations, as required.
• Maintains documentation and reference material related to equipment maintenance.
• Travels to off-site locations.

• Experience working with election management systems, voting equipment, voting technologies and various technical hardware (i.e., Laptops, Tablets, Desktop PC, Scanners, Wireless Networks).
• Post-secondary education in computer science, information technology or related discipline, or the equivalent approved combination of education and/or experience
• Experience working in a customer service environment providing technical support and troubleshooting, dealing directly with staff and the public in person and by phone.
• Experience with Microsoft Office Suite/365 products in the use of various computer applications including Microsoft Word, Excel, MS Access, PowerPoint and Outlook
• Experience in preparing technical documentation, developing procedural training materials and conducting training
• Must possess and be able to maintain a valid Province of Ontario, Class “G” Driver's License.

• Knowledge of election management software or related systems. (e.g. Electionware)
• Excellent organizational, analytical and time management skills with the ability to multi-task, set priorities, manage a diverse workload and meet tight deadlines
• Strong interpersonal skills with the ability to deal effectively with all levels of staff
• Ability to communicate effectively at various levels within organizations, including oral/written and presentation skills
• Ability to support, train and test new features of hardware and software applications
• Problem solving and decision making skills with the ability to work independently with minimal supervision as well as in a team environment
• Ability to perform inventory control including quality assurance
• Sound judgement and the ability to handle information of a confidential/sensitive nature
• Ability to lift/move equipment/boxes repetitively up to 50 lbs (23 kg)
• Knowledge of the Accessibility for Ontarians with Disabilities Act (AODA).
• Willingness to travel extensively throughout the City of Toronto and work in inclement weather conditions
• Willingness and ability to work long hours in peak periods, including evenings and weekends
• Ability to support the Toronto Public Service values to ensure a culture that champions equity, diversity, and respectful workplaces

City of Toronto