Subject Matter Expert (SME) – Pharmacy Technician

Southlake Regional Health Centre

  • Newmarket, ON
  • Temporary
  • Full-time
  • 16 days ago
Southlake is building healthy communities through outstanding care, innovative partnerships, and amazing people. We deliver a wide range of healthcare services to the communities of northern York Region and southern Simcoe County. Our advanced regional programs include Cancer Care and Cardiac Care and serve a broader population across the northern GTA and into Simcoe-Muskoka.Our team of nearly 6,000 staff, physicians, volunteers, students and Patient and Family Advisors are committed to creating an environment where the best experiences happen. As a recognition of our commitment to quality and patient safety, we have received the highest distinction of Exemplary Standing from Accreditation Canada.Job SummaryThe Registered Pharmacy Technician Subject Matter Expert (SME) using their experience and expertise as a front line technician they will support the Medication Management Transformation project by providing expertise in non-automation processes that impact daily pharmacy operations. Core responsibilities include developing orientation and onboarding materials, assessing and updating Pharmacy Technician workflows and guidelines, and supporting key functions such as missing medication resolution, DigiSense recalibration, Fluidose software upgrades, and the drug dictionary deactivation process.Primary Responsibilities
  • Work with the Operations and Medication Management manager and the Lead Automation technician to help inform and develop new orientation and onboarding materials to ensure pharmacy technicians are effectively trained on updated workflows and guidelines.
  • Assess current and future pharmacy technician workflows, identify gaps, and recommend updates to optimize efficiency and compliance with best practices.
  • Support the Operations and Medication Management Manager and the Lead Technicians development of new Pharmacy Tech Guidelines based on workflow evaluations and MMT project findings, ensuring clear and accurate procedural standards.
  • Support the Automation Lead technician in completing the upgrading and preventative maintenance of of DigiSense and Fluidose, to support accurate medication tracking and dispensing.
  • Support the ongoing project work related to missing medication investigations by working with the Operations and Medication Management Manager to determine where there are opportunities for improvement in the technician workflow of dispensing medication. Working with the HIS pharmacists to clean up the Meditech drug library by deactivating outdated or inaccurate entries in the drug dictionary to ensure medication safety and accuracy.
Qualifications
  • Licensed by OCP, education obtained from an accredited Pharmacy technician program (CCAPP accredited = Canadian Council for Accreditation of Pharmacy Programs).
  • A minimum of 5 years of experience as a registered Pharmacy Technician in a hospital setting is required.
  • Strong understanding of clinical workflows and the ability to leverage automation to enhance and support these processes.
  • Demonstrated computer skills
  • Demonstrated interpersonal skills, communication and teamwork
  • Demonstrated knowledge of pharmaceutical arithmetic, pharmaceutical terminology
  • Demonstrated excellence in communication, both written and verbal
  • Demonstrated problem assessment skills
  • Demonstrated commitment to customer service and teamwork
  • Demonstrated individual leadership skills
  • Demonstrates understanding and complies with patient and staff safety policies and procedures that foster a safe and inclusive environment for all.
  • Commitment to providing an exceptional experience for staff and clients within a challenging and exciting health care environment.
  • Models behaviour that is aligned with the values of Southlake Regional Health Center.
  • Always with compassion
  • Power of many
  • Serve with purpose
  • Every voice matters
Regular and reliable attendance is an expected requirement of this position.At Southlake, we are committed to fostering an inclusive and accessible environment. We are dedicated to building a workforce that reflects the diversity of the community in which we live and serve, including those with disabilities. Southlake is committed to providing accommodations in all parts of the hiring process. If you require an accommodation, we will work with you to meet your needs.It is the responsibility of all Southlake employees to work in a safe manner and promote health and safety in the workplace.Please note: If you are selected to move forward in the recruitment process, a Southlake Talent Representative will contact you via email. Please double check any emails you receive from Southlake and ensure that the address ends in @southlakeregional.org or @southlake.ca. If it does not, we do not recommend responding as your email may not be sent to the Southlake team.

Southlake Regional Health Centre