Solutions Architect - TI210825

emergiTEL

  • Toronto, ON
  • Contract
  • Full-time
  • 13 days ago
We are seeking a highly skilled and customer-focused Solution Architect to join our Professional Services team. In this role, you will be responsible for designing, scoping, and delivering tailored software solutions that meet our clients’ unique business needs. You will work closely with clients, sales, product management, and engineering teams to ensure successful solution implementation and long-term customer success.Key Responsibilities
  • Act as the primary consultant during project implementations, bridging the gap between customer needs and product capabilities.
  • Design scalable and efficient solutions that align with customer goals and best practices.
  • Lead discovery workshops and requirements-gathering sessions with customers to understand their business processes and technical environments.
  • Collaborate with implementation consultants, project managers, and developers to ensure solutions are delivered on time, within scope, and with high quality.
  • Provide thought leadership on system integration, data migration, API usage, and customization options.
  • Develop detailed solution design documents, diagrams, and implementation plans.
  • Serve as a trusted advisor to customers, offering strategic guidance on how to maximize value from our platform.
  • Support customer onboarding and adoption by ensuring alignment between business objectives and technical delivery.
  • Collaborate with internal product and engineering teams to relay customer feedback and influence product roadmap decisions.
Qualifications
  • Bachelor's degree in Computer Science, Engineering, Information Systems, or a related field (Master’s a plus).
  • 5+ years of experience in solution architecture, solution design, consulting, or enterprise software implementation.
  • Strong understanding of SaaS platforms, APIs, cloud infrastructure (AWS, Azure, GCP), and integration strategies.
  • Proven experience designing and delivering solutions in a client-facing role.
  • Excellent communication and presentation skills; able to translate technical concepts into clear business terms.
  • Familiarity with project management methodologies (Agile, Scrum, Waterfall) and tools like Jira, Confluence, or Asana.
  • Ability to manage multiple customer engagements simultaneously in a fast-paced environment.
  • Willingness to travel occasionally (as needed) for customer meetings or workshops.
Nice to Have
  • Experience with [industry-specific standards or tools relevant to your company].
  • Background in enterprise data architecture, security, or compliance frameworks (SOC 2, GDPR, etc.).

emergiTEL