Team Leader - Team Leader (FT) - St Christopher House FSCD

• Understands, supports, promotes, and adheres to the Agency’s vision, mission, values, and organizational ethics, and treat all persons with humility, compassion, and respect
• Presents as a positive and professional role model and ambassador for the Agency in interactions with clients, stakeholders, and the public. Maintains respectful personal boundaries
• Communicates effectively and respectfully in a professional and confidential manner with all Agency employees, and internal and external stakeholders
• Establishes and maintains respectful, collaborative working relationships with employees, clients and their key stakeholders, and other organizations/community groups, etc.
• Participates in recruitment / orientation of new employees
• Monitors employees completion of mandatory training requirements
• Provides individual supervision as required according to the experience of the worker; supervision includes monthly face to face case supervision and/or group supervision
• Provides support over the phone and possibly on-site through an on-call after hours rotation for programs within the Service
• Ensures outcome measures and other reporting protocols are understood and utilized by employees
• Monitors, supervises and evaluates performance of employees
• Collects, approves and submits time sheets and leave of absence requests for employees
• Prepares shift schedules for all employees to ensure appropriate employee coverage
• Reviews, completes & submits incident reports, serious occurrence reports and/or other administrative duties in a precise and timely manner as per Agency policy and procedures
• Debriefs with employees about serious occurrences or critical incidents
• Is a positive, participatory team member; effectively communicating program concerns and possible solutions
• Integrates employee feedback about service delivery needs into additional training for employees
• Encourages employee participation in Service and Agency activities
• Provides on-the-job supervision to students and volunteers as required

• Minimum of a Diploma in a Human Services’ discipline or equivalent
• Degree in a Human Services’ discipline is an asset
• Additional relevant certifications or designations considered an asset
• Minimum of _1_ years’ professional supervisory experience preferred
• Minimum of _3_ years’ professional experience with family violence, addictions and high-risk behaviours
• Equivalent combinations of education and experience may be considered
• Ability and willingness to work outside of regular office hours as required to meet client and/or Agency needs including participating in rotating on-call schedule as required
• Regular, and occasionally prolonged, use of computer
• Regular interactions with external contacts including clients, client's family members, key stakeholders, partner and government agencies, and members of the community
• Regular interactions with internal Agency staff and management
• May be exposed to infectious waste, diseases, and conditions including viruses and pathogens (blood borne and/or air borne)
• Considerable sitting, standing, and/or moving with little or no heavy effort. Occasional prolonged sitting
• May occasionally support residents who are experiencing crisis and who may be dysregulated.
• Required to handle incidents and emergencies at any time as they occur
• Mental demands due to working in an unpredictable and busy environment with continual exposure to interruptions
• Requires medium degree of visual attention, visual and auditory acuity, and mental concentration
• Position has high volumes of work, and priorities that are constantly changing
• Position has variety and number of key issues that must be successfully balanced and administered at any given time
• A reliable Vehicle, Valid Driver’s License, Vehicle Registration and Third Party Liability Insurance (amount of two million)
• Police Information Check including vulnerable sector search, and Intervention Record Check current within six (6) months
• Summary of driving record with no more than six (6) demerit points current within one (1) year.
• Required 2 years of Driving Experience

• The Annual salary for this position is $61,094.88 - $68,757.84 based on qualifications and experience. We offer flexibility and supportive working environment.
• Flexible benefit options when eligible.
• Work within a highly collaborative, team-oriented organization, where your ideas are heard, and you can see your impact daily.
• Growth Opportunities: apply and grow your skills within a dynamic, innovative and expanding Agency that is taking a leadership role in our industry.

• Humility: We acknowledge with gratitude our human abilities and limitations. We demonstrate humility by doing the best that we can with the resources that we have.
• Compassion: We respond to people in need with love. We demonstrate our compassion by caring for people without judgment and without condition.
• Respect: We demonstrate our respect by being personally present, open and attentive to those we care for and by honouring their dignity and freedom.

Catholic Social Services