Why Choose Us:We are Waste Connections of Canada, an integrated services company that provides solid waste collection, transfer, disposal and recycling services to local residents and businesses throughout the U.S. and Canada. We’re proud to be a different kind of company with a different kind of culture. One where self-directed, empowered employees have our trust and full support to realize their potential as they strive to make a bigger and better impact on their communities and careers every day.Our priority is to make sure we hire professional customer service representatives that care about the safety of our drivers and the service provided to the community. As a customer service representative with us the minimum responsibilities are:Answering customer calls and processing customer orders for new service, discontinuance, or changes in service.Accepting payments from customers, researching customer billing inquiries and updating customer account information.Interacting with customers and Waste Connections employees to determine service requirements, resolve problems or complaints, and seeks cost-effective, safe environmentally sound solutions to service issues.Entering data from new sales material as well as customer terminations and service changesMaintaining sales spreadsheets and pdf files related to the sales activitiesAnalyzing account activity and suggesting opportunities for service improvements to the customer with a consultative approachMaintaining appropriate files and documentation, in accordance with company policy and internal controlsWhat We Need From You:2-3 years of customer service/office admin experienceHigh-volume call center or inbound calling experiencePleasant demeanor over the phone and emailsExcellent time management and prioritization skillsStrong working knowledge of Microsoft Office, TRUX an assetStrong written and oral communication skillsCritical and logical thinking skillsWhat You’ll Get From Us:Competitive Wages: $50-60k annuallyRetirement Plan with company match; let us help you save for your futureBenefits; Medical, Dental, VisionPerks, perks, perks! Employee Assistance Program, Scholarship Opportunities for kids, Employee Stock Purchase PlanInsurance: Life, Short Term/Long Term DisabilityWaste Connections of Canada is an Equal Opportunity Employer. All employment decisions (including but not limited to hiring) are made without regard to characteristics protected by federal, provincial, or local law, regulation, or ordinance.We thank all applicants for their interest but advise only those selected for an interview will be contacted.
