Bilingual (En/Fr) Desk Analyst

EMETemployment View all jobs

  • Mississauga, ON
  • $17.60 per hour
  • Permanent
  • Full-time
  • 2 months ago
Bilingual (En/Fr) Desk Analyst
Job Order ID: 8623
Employment Type: Hourly Salary
Payment: $17.6/Hr
Web Publication Date: 2/6/2026
Number of Positions: 1
Job Location: Mississauga
Brief Description:Our employer is seeking a Deal Desk Analyst for the Commercial Operations Center of Excellence (CoE) in Mississauga, ON. This role is pivotal in driving early-stage client success within the Sales and marketing organization. They are looking for a dynamic individual who thrives in a fast-paced environment, excels at meeting deadlines, and is dedicated to ensuring client satisfaction. As a trusted advisor to sales teams, you will directly assist clients during their post-sales onboarding process.Job Function:
  • Serve as a post-sale onboarding subject matter expert for Clients, Sales, and service teams
  • Conduct onboarding activities with clients, ensuring the accuracy and completeness of client data
  • Collaborate with sales and service departments to expedite deal execution and prioritize deals effectively
  • Lead new client orientation meetings virtually or in person
  • Structure MAS/NAS deals in CRM, analyze client requirements and ensure compliance with regulations
  • Manage client expectations, internal communications, and relationships
  • Oversee multiple implementation projects, providing seamless service for onboarding clients
  • Resolve client issues and discrepancies promptly, either independently or in collaboration with relevant departments
  • Foster strong partnerships with cross-functional teams to streamline the Sales to Implementation cycle
  • Offer recommendations to ADP leadership based on client feedback and experience

Job Requirement:
  • High school diploma required; relevant work experience preferred
  • Fluent in French and English
  • 1 of experience in business operations, client operations, sales operations, or systems integration
  • Ownership mindset, strong interpersonal skills, and ethical standards
  • Excellent written and verbal communication skills
  • Proficient in Excel, CRM tools, MS Word, and PowerPoint
  • Detail-oriented with analytical and decision-making abilities
  • Ability to work independently, meet deadlines, and thrive in a fast-paced environment
  • Knowledge of HR and payroll industry tools and best practices is a plus

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