
Web Experience Director
- Vancouver, BC
- $155,000-195,000 per year
- Permanent
- Full-time
- Strategy & Leadership: Develop and execute a comprehensive web experience strategy aligned with business objectives. Lead digital transformation initiatives, define KPIs, and drive innovation through emerging technologies and industry best practices.
- User Experience (UX) & Conversion Rate Optimization (CRO): Lead end-to-end UX initiatives, including information architecture, user journey optimization, and usability testing. Implement a data-driven conversion optimization strategy to ensure every web experience is designed for measurable outcomes and aligned to business growth.
- AI Engine Optimization (AEO): Develop and implement AEO strategies to optimize content and structure for AI search engines and chatbots. Collaborate with the Content Strategy team to ensure web content is structured for optimal AI interpretation and indexing, using tools like schema markup and semantic HTML.
- Collaboration & Analytics: Manage external contractors and collaborate closely with Marketing, Product, Engineering, and Analytics teams. Oversee all analytics and performance tools (GA4, Hotjar, etc.) to translate behavioral data into actionable insights and executive-level reports.
- Technical & Platform Management: Own the website architecture, technical SEO, and platform performance. Oversee vendor relationships, manage technology stacks, and lead website migration projects.
- 7+ years of progressive experience in digital experience, web development, or related roles, preferably within a B2B SaaS or technology environment.
- Proven track record of success in large-scale digital transformations, website optimization, and conversion rate improvement.
- Deep expertise in web technologies (HTML, CSS, JavaScript) and modern CMS platforms.
- Proficiency with analytics platforms (Google Analytics, Adobe Analytics) and testing tools, with a strong data-driven mindset.
- Extensive knowledge of SEO, web performance, and content structuring for AI discoverability.
- Exceptional leadership, communication, and collaboration skills.
- You roll up your sleeves
- You make it easy
- You are proud
- You never stop learning
- You play to win