Infrastructure Integration Specialist 10409

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  • Guelph, ON
  • Permanent
  • Full-time
  • 2 months ago
Job Description:HM Note: This onsite contract role is in office every day at the manager's discretion. Candidate resumes must include first and last name, email and telephone contact information. The candidate is required to work out of client's Guelph locationDescriptionDeliverable: KTLO, Data Centre Support, Project Refreshes, Decommissioning (Network or Server), Asset Management, RFID, DCIMS.Key Responsibilities:
  • Working knowledge of provide guidance/training and technical expertise to junior staff.
  • Fulfil mandated Data Centre availability, reliability, efficiency and uptime service commitments.
  • Engaging appropriate internal or external service provider resources, as required, to resolve issues in order to mitigate support failure and interruption to Data Centre operations.
  • Guiding, monitoring, and coordinating work conducted by internal and external service providers, providing direction on work procedures and ensuring mitigation of adverse impact.
  • Maintenance and support of the IT hardware infrastructure at the Data Centre's.
  • Analysis and resolution of hardware and server incidents and problems for infrastructure.
  • Documentation and implementation of infrastructure Change Requests.
  • Updating incident and problem tickets, reporting on incidents, problems, and changes, identification and mitigation of risks to the infrastructure, updating the Configuration Management Database.
  • Making Changes and recommendations for enhancing server infrastructure, decommissioning of hardware including servers, storage devices and other relevant components including coordination of disposal.
  • Available for on-call support when required
  • Working knowledge of network topology, security architecture, server build, and physical infrastructure, and deployment models.
  • Server installation and configuration.
SkillsExperience and Skill Set RequirementsEvaluation Breakdown1. Technical Skills - 30%Parameters:
  • Demonstrated knowledge building IT infrastructure.
  • Demonstrated knowledge working with and supporting multiple technical teams.
  • Demonstrated knowledge with V-Centre, VMware and building and maintaining virtual servers.
  • Demonstrated knowledge building and supporting servers of Windows 2008, 2012, 2016, Solaris, AIX, Mainframe.
  • Demonstrated knowledge of networking installation, supporting and configuring network devices (routers, switches, firewalls and load balancers).
  • Demonstrated knowledge implementing and supporting security architecture.
  • Demonstrated knowledge building and supporting backup infrastructure.
  • Demonstrated knowledge installing, configuring, and supporting SAN and Tape Library Infrastructure.
  • Demonstrated knowledge of server installation and configuration, and loading of the Operating System including virtual servers.
2. Working in an Uptime Tier IV Data Centre - 20%Parameters:Demonstrated Knowledge and Skills with regards to the following:
  • Demonstrated knowledge with ITIL concepts and procedures.
  • Demonstrated knowledge with Corporate Change, Incident, Problem, and Release Management.
  • Demonstrated knowledge of Data Centre Protocols and Procedures Guides and working in an Uptime Certified Tier IV & Tier II Data Centre.
3. Problem Solving - 15%ParametersDemonstrate Knowledge and Skills with regards to the following:
  • Demonstrated knowledge of problem-solving techniques to provide leadership and solutions, which deal with a variety of advanced systems administration, technical, operational and service problems efficiently and effectively (e.g. troubleshooting persistent problems arising from diverse situations).
  • Demonstrated knowledge to fulfil mandated Data Centre availability, reliability, efficiency and uptime service commitments.
  • Demonstrated knowledge for engaging appropriate internal or external service provider resources, as required, to resolve issues in order to mitigate support failure and interruption to Data Centre operations.
  • Demonstrated knowledge of guiding, monitoring, and coordinating work conducted by internal and external service providers, providing direction on work procedures and ensuring mitigation of adverse impact.
4. General Skills and Observations - 5%Parameters:Demonstrated Knowledge and Skills with regards to the following:
  • Demonstrated ability for strong documentation and writing skills.
  • Demonstrated knowledge for providing incident resolution.
  • Demonstrated knowledge of engaging vendors to address incidents/issues.
  • Demonstrated ability of working with and supporting multiple technical teams.
  • Demonstrated knowledge in using Office 365, Remedy/eSMT ticketing system.
Must Have: * Demonstrated Knowledge and Skills with regards to the following; Asset Management, RFID Tag technology, DCIMS & Data Lake processes.
  • Demonstrated knowledge building IT infrastructure.
  • Demonstrated knowledge working with and supporting multiple technical teams.
  • Demonstrated knowledge with V-Centre, VMware and building and maintaining virtual servers.

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