SMB & Accounts Sales Representative - Vancouver
GardaWorld View all jobs
- Vancouver, BC
- Permanent
- Full-time
Department: SMB Sales
Reports to: National Sales Manager40k-60k+commission (100k+ OTE)Role SummaryWe’re looking for motivated sales professionals who can proactively generate new opportunities and turn inbound interest into new customers. You’re expected to prospect by phone, in person (door‑to‑door/onsite visits), and through local networking to expand our footprint across SMB segments. You’ll also respond rapidly to inbound leads, qualify needs, schedule assessments/demos, build proposals, and close new deals.What You’ll DoCore Outbound Prospecting
- Execute daily phone/email/SMS cadences for cold and warm leads.
- Conduct in‑person prospecting (e.g., storefronts, light industrial, multi‑dwelling units) and canvassing where appropriate.
- Leverage local networking (trade associations, chambers, BNI, property managers, realtors, builders).
- Book qualified meetings for on‑site assessments and demonstrations.
- Respond to all leads within SLA
- Qualify prospects (budget, authority, need, timeline), set appointments, and drive next steps.
- Deliver value‑based pitches for intrusion, video, access control, monitoring, and smart home solutions.
- Build proposals/quotes and move opportunities through the pipeline to close.
- Maintain meticulous CRM hygiene: notes, stages, tasks, and next‑step dates.
- Run needs assessments and site walk‑throughs; coordinate with technicians for feasibility.
- Educate customers on solution options, financing, warranties, and monitoring plans.
- Ensure a smooth handoff to installation/operations and follow up post‑install.
- Hit weekly activity targets and monthly/quarterly revenue goals.
- Adhere to CRM, quoting, and contract workflows; uphold CASL (anti‑spam), privacy (e.g., PIPEDA / QC Law 25), and applicable licensing/permits.
- Provide timely pipeline forecasts and competitive feedback.
- Speed‑to‑lead: Avg response time within SLA
- Inbound conversion: Inquiry → Opportunity, Opportunity → Win rate.
- Outbound productivity: Calls/day, meetings booked, new opportunities created.
- Revenue: Monthly/quarterly new SMB sales.
- Pipeline health: Coverage (3–4× quota), stage progression, aging.
- Customer metrics: Show rate, close cycle time, NPS/CSAT post‑install.
- Data quality: 100% required fields, next steps scheduled, accurate close dates.
- 2+ years in inside sales, SDR/BDR, or full‑cycle sales (security systems, telecom, SaaS, home services, or SMB solutions preferred).
- Strong phone presence; comfortable with live demos and onsite visits.
- Proven track record meeting/exceeding quota in both inbound and outbound motions.
- Excellent discovery, objection handling, and closing skills.
- CRM proficiency (e.g., Zoho/Salesforce/HubSpot/MS Dynamics), sales engagement tools, CPQ/quoting.
- A valid driver’s license and ability to travel locally.
- Bilingual (English/French) is a strong asset for QC markets.
- Familiarity with intrusion, video surveillance, access control, fire panels, and smart automation.
- Experience with RMR (recurring monthly revenue) models.
- Local market relationships (property managers, builders, realtors).
- Schedule: Full‑time; occasional evenings/weekends for homeowner or SMB availability.
- Hybrid inside/outside role with frequent local travel for meetings and networking.
- Team‑first culture with structured training, shadowing, and call coaching.
- Base salary + uncapped commission (accelerators on over‑achievement and RMR).
- Performance bonuses (quarterly), mileage reimbursement, benefits, and paid training.
- Tools provided: CRM access, proposal tools, call recording/coaching.
- Observe do‑not‑call preferences and building/municipal rules for in‑person prospecting.
- Maintain any required provincial permits/licensing for security system sales/solicitation.