Entry Level Customer Service - WFH
- Thunder Bay, ON
- Permanent
- Full-time
We’re a modern insurance team dedicated to helping working families protect what matters most. With a culture built on flexibility, purpose, and growth, we combine people-first values with tech-forward solutions to deliver an exceptional experience.The Role
As a Client Success Specialist, you’ll be the main point of contact for policyholders—answering questions, guiding them through benefits, and ensuring they feel supported every step of the way.Key ResponsibilitiesBuild lasting client relationships after enrollmentExplain policy benefits and guide clients through updates or claimsProvide clear, easy-to-understand education on coveragePartner with team leaders to streamline onboarding and serviceBe the trusted go-to for client support needsWhat We’re Looking ForStrong communication skills and a genuine desire to help othersTech-savvy and comfortable in a remote environmentOrganized, detail-oriented, and self-drivenCustomer service or insurance background is a plus (not required)Must be legally eligible to work in the U.S. or Canada✨ What You’ll Get100% remote with flexible schedulingWeekly pay + performance incentivesOngoing training and mentorshipClear paths for career growthA supportive, mission-driven team culturePowered by JazzHR
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