Resolution Services Program Support

• Answering general inquiries from internal and external stakeholders and clients in person, by telephone and through written correspondence regarding Resolution Services Programs and related policies and procedures.
• Scheduling Resolution Services matters and program services in coordination with service users, staff, and external service providers, and in consideration of available infrastructure, and resources, including managing reschedules and cancellations.
• Completing administrative duties, including preparing and filing documents or correspondence on behalf of Resolution Services Programs to facilitate court procedures and serve as a liaison with other program stakeholders.
• Recording and tracking case file information, including outcome data, in an organized and accessible manner to ensure that program information and statistics are easily accessed.

• Well-developed interpersonal skills with an emphasis on relationship development and building for colleagues, court personnel, and leadership.
• The ability to work collaboratively with others to get their ideas on issues and situations, to glean other's perspectives and to build relationships with stakeholders and team members.
• The capacity to work well in a team environment by sharing information and assisting in the workload of others.
• Excellent oral and written communication skills and a keen active listener.
• The ability to be agile in a fast-faced environment, prioritizing work tasks and utilizing strong organizational skills.
• The ability to use initiative to work independently and use sound judgement in handling day to day and emergency situations.

• Systems Thinking: You are aware of the branch's priorities and goals, striving to create a culture of service excellence that positively impacts the branch's ability to meet those goals.
• Creative Problem Solving: You challenge the status quo and embrace a creative and innovative approach to find solutions that ensure the most effective and efficient delivery of service.
• Agility: You anticipate, assess, and readily adapt to changing priorities, while maintaining resilience in times of uncertainty and effectively working in a changing environment.
• Building Collaborative Environments: You lead and contribute to the conditions that promote information sharing, teamwork, and creative thinking to create outcomes that support the goals of the branch.
• Developing Networks: You communicate regularly with your staff and other team members and demonstrate a strong ability in fostering positive and effective relationships.
• Drive for Results: You have an ability to create an environment that inspires and motivates others to maintain focus on the achieving positive results for the branch.

• 1 year of education for 1 year of experience; or
• 1 year of experience for 1 year of education.

• A legal background, including education and experience in the legal field.
• Working knowledge of Adobe and Customer Relationship Management (CRM) software.
• Working knowledge of family court processes and procedures related to family matters.
• Working knowledge of alternative dispute resolution processes.
• Frontline experience working with people who are vulnerable, in conflict, or dispute, demonstrating conflict resolution and de-escalation skills.

• This is for one full-time, permanent position located at the Grande Prairie Courthouse.
• The hours of work for this position are Monday to Friday, 8:15AM-4:30PM, 36.25 hours a week.

• Working for the Alberta Public Service -
• Public Service Pension Plan (PSPP) -
• Alberta Public Service Benefit Information -
• Professional learning and development -
• Research Alberta Public Service Careers tool -
• Positive workplace culture and work-life balance.
• Opportunity to participate in flexible work arrangements such as the hours of work averaging arrangement or the flexible hours arrangement.
• Leadership and mentorship programs.

• Please indicate duration of employment (month, year)
• Please specify employment status (i.e., casual, part-time, or full-time)
• Ex: Registry Clerk, Jan 2006 - June 2009, Part-time (three, 8-hour shifts/week)

• Please specify your major and length of program.
• Please specify the year you graduated.
• Ex: Bachelor of Legal Studies, 4-year Degree (Graduated 2017)

Government of Alberta