Client Operations Coordinator

Trans Ova Genetics

  • Calgary, AB
  • Permanent
  • Full-time
  • 6 days ago
Job Description:Alta Genetics is seeking a detail-oriented and customer-focused professional to join our Custom Program Administration team, coordinating the import and export of semen and embryos for clients around the world. This includes executing the full order-to-invoice process and serving as a key point of customer service to both domestic and international customers. The role is ideal for someone with strong logistics or supply chain experience, and preference will be given to candidates with knowledge of the Artificial Insemination, Embryo Transfer, and/or Seedstock industry. If you're organized, collaborative, and eager to contribute to a global team, we encourage you to apply!Responsibilities:
  • Coordinating with domestic and international clients, and embryo transfer centers for the assembly and shipping of semen and embryos through Alta to International destinations.
  • Assisting the distribution team with the receipt of the product. Identify product and paperwork for accuracy and testing integrity in compliance with CFIA and export regulations.
  • Coordinating and approving consignments with importers.
  • Full cycle order processing as per the established process - order receipt, processing, inventory management, and invoicing.
  • Determine the eligibility of products and update customers with product availability.
  • Coordinate with URUS logistics team to authorize and legalize all export-related documents. (e.g. Commercial Invoices, Packing Lists, Certificate of Origin, Health Certificate, etc.)
  • Coordinate all freight flow, clearance and delivery of import and export goods with the URUS Logistics team.
  • Monitor and track all incoming and outgoing shipments to final destinations.
  • Resolve problems concerning transportation, imports or exports, or customer issues.
  • Seasonal support for client services calls for domestic orders and inquiries.
  • Back up support for the Custom Program Administration.
  • Other duties as assigned.
Qualifications:
  • 2+ years of supply chain/logistics/administration experience in an office environment.
  • Preference to individuals with knowledge of the Artificial Insemination/ET and Seedstock industry.
  • Strong and concise written and verbal communication skills.
  • Eye for detail and accuracy.
  • Strong organizational skills to coordinate multiple tasks and projects.
  • Problem-solving and decision-making skills to address contentious issues and ensure collaborative problem solving with a resolution.
  • Strong interpersonal skills with a proven track record of teamwork.
  • Ability to adapt quickly, be flexible, and manage change effectively.
  • Proficient in MS Office software.
  • Previous experience with major ERP system is an asset.
About Us:Alta Genetics is a global leader in the production, marketing, and distribution of beef and dairy cattle genetics worldwide, with retail operations in 14 markets and partners in more than 55 wholesale markets. We provide dairy and beef consulting services and solutions in cow activity and health monitoring, calf nutrition, reproduction, and herd management programs. Through industry-leading training and development programs, Alta Genetics aspires to be the most resourceful, valuable, and trusted partner for progressive dairy farms and beef ranches that nourish the world through sustainable and profitable operations.Alta has deep roots in the industry through its origin within the URUS family of companies. URUS is a holding company with cooperative and private ownership and is positioned at the heart of the dairy and beef industry. Its family of companies include Alta Genetics, GENEX, Genetics Australia, Leachman Cattle, Jetstream, PEAK, SCCL, Trans Ova Genetics and VAS, with each having its own unique identity, products, and services. These companies work globally to provide cutting-edge dairy and beef genetics, customized reproductive services, dairy management information to take producers to the frontline of progressive dairy farming, and an array of products and services to help bovines reach their full genetic potential. URUS Group has 10 operating companies in 17 countries and employs approximately 2,400 people.

Trans Ova Genetics