District Manager Canada

• To provide strategic leadership across the Canada market, setting clear vision and high- performance culture across all stores.
• To champion the employee experience, cultivating a strong culture of engagement, development and talent retention across the country.
• To drive a consistent and elevated client experience across the network, strengthening brand advocacy and customer loyalty.
• To lead commercial and operational excellence across the region, accelerating market performance, long term growth and sustained profitability around the country.

• Champion and embed the Burberry Forward strategy across all stores in the Canada market, fostering deep brand knowledge and engagement at every level.
• Set the tone for the market by being a visible leader-frequenting store environments, role-modelling Burberry behaviors, and driving a culture of presence-led leadership.
• Lead store teams in delivering consistent, elevated client experiences, using coaching, feedback, and recognition to build accountability and client centricity.
• Ensure a luxury retail environment is upheld across all doors, with flawless execution of Visual Merchandising and alignment to global brand standards.
• Embed digital capabilities into the store experience, supporting teams in using clienteling tools and digital platforms to enhance the omnichannel journey.
• Develop strong talent pipelines by attracting, retaining, and mobilizing high-potential individuals across the market.
• Build a culture of high performance by developing leaders, enabling growth through structured learning, succession planning, and mobility across the region.
• Drive deep product advocacy across the market by ensuring store teams are continuously educated, inspired, and informed on key categories, seasonal narratives, and product performance.
• Ensure a customer-first culture is consistent across all locations by embedding client development behaviors and building long-term retention strategies.
• Influence store performance through commercial and competitive insights, empowering store leaders to make data-informed decisions that drive profitability.
• Monitor regional business performance, proactively identifying risks and opportunities while holding store teams accountable to operational and commercial targets.
• Drive operational excellence by instilling a compliance-first mindset and ensuring all stores adhere to Burberry's global standards, processes, and initiatives.
• Oversee visual merchandising across all stores, ensuring impactful brand presentation that drive product performance and supports sell through.
• Lead market- wide client engagement strategies, ensuring consistent execution of well-ballanced client development plans focused on retention and growth.
• Ensure all locations maintain robust Health & Safety protocols, with documented and practiced emergency plans in accordance with company policy.
• Act as a strategic partner to regional and global leadership, sharing insights from the Canada market to influence broader decisions and business evolution.

• Proven track record of sustained, high-impact performance across multi-unit luxury retail environments.
• Demonstrated excellence in people leadership-skilled in attracting, developing, and retaining top talent across a diverse, geographically dispersed network.
• Located within and able to travel frequently across the Canadian market, with flexibility to support stores as business needs dictate (including evenings and weekends as needed by the business).
• Strong communicator with the ability to influence and engage across all levels of the organization, from store teams to senior leadership.
• Experienced in driving top-line growth and delivering improved profitability through strategic market execution and operational rigor.
• Adept at stakeholder collaboration-able to align regional goals with global priorities while influencing key cross-functional partnerships.
• Oversight of high-volume, flagship, or complex luxury retail doors; multi-store or market-level experience strongly preferred.
• Technically proficient in enterprise tools, including SAP, Microsoft Office, and retail reporting platforms.
• Balanced leadership profile with strengths in talent development, operational excellence, and brand execution.
• Embodies service-led leadership, with a customer-obsessed mindset and passion for delivering exceptional brand experiences.
• Strategic and commercially astute, with the ability to translate market insights into actionable growth initiatives.
• Committed to continuous talent development and succession planning, fostering high-performance teams and future leaders.
• Operationally disciplined, driving consistency in retail standards, compliance, and productivity across multiple locations.
• Passionate about fashion, luxury, and the evolving digital landscape; comfortable leveraging social, e-commerce, and clienteling tools to enhance brand engagement.
• Well-versed in local labor laws, employment practices, and retail compliance standards across Canada.
• Flexible, resilient, and adaptable-able to lead through change while maintaining focus on long-term goals.
• Depth of retail leadership experience commensurate with role complexity-evaluated by size of business, number of locations, team scope, and business impact.

• Performance against the Burberry Commercial Targets
• Sales & Conversion and KPI's success
• Shrinkage

Burberry