Customer Service Associate
- Calgary, AB
- Permanent
- Full-time
- Train new service associates and to provide ongoing training where required
- Assist customers by phone, in-person or by email with service requests
- Set and confirm repair tech appointments with customers
- Follow up with customers and vendors on overdue parts
- Complete inspections on all Exchanges or upon customer request
- Schedule deliveries of Exchanges & Credit Memos
- Authorize gift certificates, discounts and credits to customers to keep “as-is” (within specific parameters)
- Enter Exchanges, Credit Memos, Sales and Reselections
- Follow up on overdue work orders, Credit Memos, repairs and parts
- Performing various other duties, as assigned
- Customer-Focused: Brings a positive attitude and a strong commitment to delivering exceptional service, skillfully balancing company goals with customer expectations.
- Maintains composure and professionalism in high-pressure situations, ensuring effective problem-solving and excellent service delivery.
- Ability to communicate clearly, both written and orally
- Fun, friendly, confident personality
- Strong problem solving and analytical skills
- Exceptional organizational skills
- Ability to work collaboratively with fellow colleagues
- Ability to interact professionally with our customers
- And most importantly, a POSITIVE ATTITUDE!
- On going training and development to ensure your success, including access to our internal training platform and extensive leadership development programs
- A fast-paced, dynamic, and fun environment with a great team
- A generous employee discount program
- Partner discount programs
- Annual Profit Sharing
- Individual and Family Benefits Plan Options