Customer Service Representative

ABB

  • Dorval, QC
  • Permanent
  • Full-time
  • 1 month ago
At ABB, we help industries outrun - leaner and cleaner. Here, progress is an expectation - for you, your team, and the world. As a global market leader, we’ll give you what you need to make it happen. It won’t always be easy, growing takes grit. But at ABB, you’ll never run alone. Run what runs the worldThis Position reports to: Inside Sales Manager, CanadaAs a Customer Service Representative, you will have the opportunity to act as the first point of contact for ABB customers, with the intention to make ABB an easy and trusted choice to do business with. Each day, you will provide internal and external customer support such as technical support, order and payment related assistance, forwarding supplier offers, finding the right speaking partner, etc., and coordinate with relevant resources to have complete case ownership. You will also showcase your expertise by improving customer experience and first contact to cash transition rate and creating more business opportunities for ABB.The work model for the role is hybrid, with 2-3 days per week at the office.This role is contributing to the Electrification, Smart Buildings division of ABB, and is located in Dorval.You will be mainly accountable for:
  • Order management
  • Maintain a constant and direct communication with the Customer so that orders come in with all the complete and correct data and are processed quickly.
  • Contact customer (if necessary) and document communications
  • Ensure that return RMA is edited and processed promptly
  • Take necessary actions to ensure special requirement implementation
  • Document and communicate to customer any order modifications
  • Interface with other departments to ensure smooth order flow
  • Respond to customer inquiries concerning their order / delivery status
  • Investigate and resolve order entry error messages
You will join a dynamic, talented, high performing} team, where you will be able to thrive.Requirements:
  • Bilingualism is essential (French/English). English is necessary to communicate with clients outside of Quebec.
  • Proficiency office software
  • SAP and SFDC are assets
  • Excellent skills for communication
  • Capacity of fast adaptation to the various products and the process
  • Dynamism
  • Like to work with people
  • Team spirit is essential
  • Ability to stay calm in a stressful situation
ABB values the dedication, commitment, and expertise of our employees. As an Employment Equity Employer, we believe in an inclusive and diverse workforce. We are committed to ensuring that our policies and practices align with the Employment Equity Program, aiming for a workforce that is truly representative of the four designated groups:WomenIndigenous peoplesMembers of visible minoritiesPersons with disabilitiesABB is dedicated to providing reasonable accommodation for applicants with disabilities and encourages candidates to self-identify during the application process.

ABB