Supervisor - Vendor Managed Inventory

• Supervision and Leadership:

• Lead, mentor, train, and motivate a team of VMI Technicians.
• Conduct regular performance evaluations and provide constructive feedback.
• Assist in the hiring, training, and termination of staff as needed.
• Delivery Management:

• Plan and organize delivery routes and schedules to maximize efficiency.
• Communicate delivery schedules to Branch Personnel
• Ensure all deliveries are completed accurately and on time.
• Monitor the performance of delivery drivers and address any issues promptly.
• Ensure back order or min/max issues are communicated to Branch Managers and reviewed/modified by Account Manager accordingly.
• Operational Management:

• Oversee the maintenance and servicing of delivery vehicles and equipment.
• Ensure vending fleet and all assets are well maintained and monitored.
• Ensure compliance with safety regulations and company policies.
• Maintain accurate records of deliveries, vehicle maintenance, and driver performance.
• Customer Interaction:

• Address and resolve customer complaints and issues related to deliveries.
• Communicate with customers to provide delivery updates and ensure satisfaction.
• Work closely with the customer service team to coordinate delivery-related matters.
• Conduct site inspection / site readiness inspections pre implementation.
• Supervise or manage maintenance visits on certain customer sites.
• Administrative Tasks:

• Handle administrative tasks such as data entry, payroll processing, and employee evaluations.
• Prepare and present regular reports on delivery performance to management.
• Manage inventory and ensure the availability of necessary delivery supplies.
• Provide administrative and technical support for the team and support day to day activities.

• Minimum of 3-5 years of experience in a VMI, delivery, or logistics role, with at least 1-2 years in a supervisory position.
• High school diploma or equivalent; a degree in logistics, business administration, or a related field is a plus.
• Strong leadership and team management skills.
• Excellent communication and interpersonal skills.
• Problem-solving and conflict resolution abilities.
• Proficiency in logistics software and tools.
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
• Dedicated to continuous learning and maintaining up-to-date knowledge of product inventory and its practical applications.

• This role typically operates in both office and field environments.
• Travel to other Canadian sites to support implementation projects may be required.
• Travel for vendor training in US/Canada (CribMaster/Supply Point, etc.) may be required.
• May require occasional evening or weekend work to meet delivery schedules.

Source Atlantic