Customer Growth Leader

Solen Software Group

British Columbia
Permanent
Full-time

2 months ago

Job Title: Customer Growth Leader
Company: Solen Software Group
Location: British Columbia, Canada (Remote /Hybrid)
Employment Type: Full-timeAbout Solen Software GroupSolen Software Group is an evergreen holding company that acquires and operates proven software businesses that have significant growth potential in a variety of vertical markets, enabling them to be market leaders in their niche industry. Solen owns several software companies in various market spaces: Human Resource Technology, Fleet Telematics, Asset Management, E-Health, Document Management, and other innovative software solutions in a variety of industries. Solen is backed by a group of advisors and investors that have built software businesses of material scale (10-100M in ARR) and advised many.About this OpportunityThis is a rare chance to take full commercial ownership of a software business as a hands-on operator with real P&L accountability.You will serve as the Customer Growth Leader, acting as the driving force behind the company's growth and realization of its full potential. This is not a passive management role, it's a seat for a builder who will personally drive Sales and Customer Success, while providing oversight to the Professional Services, and Development teams and together scale the business and make customers successful.What you will lead from day 1!

Directly drive the entire go to market commercial engine, including forecasting, pipeline development, and quota attainment.
Define and execute a strategy to convert from a traditional Perpetual license model to a modern subscription model, significantly increasing the organization's ARR.
Own Sales and Customer Success while leading other cross-functional teams such as Support, Engineering, and Professional Services.
Build Customer relationships, product usage, and loyalty to improve Net Revenue Retention (NRR), reduce churn, and drive customer expansion initiatives.
Represent the company to customers, partners, and prospects as the face of the business.

About you:

Hands-On Operator: Comfortable owning outcomes directly rather than through delegation to a team.
Commercial Owner: Proven experience carrying revenue responsibility and operating against targets.
GTM Expertise: Has built pipelines, closed deals, and driven growth personally, not just overseen it.
Product-Curious: Able to quickly learn the product well enough to demonstrate, sell, and problem-solve.
High Initiative: Thrives in lean environments where progress depends on personal output.
Customer-Credible: Confident engaging directly with customers at all stages of the lifecycle.
Operationally Detailed: Willing to live in the details while still thinking strategically.
Travel: Legally authorized to work in Canada and able to travel freely to the USA.

Why This Is Special

Evergreen Stability: Backed by an evergreen holding company, allowing for a focus on sustainable growth rather than short-term flips.
Institutional Mentorship: Direct access to a group of advisors who have built software companies of material scale.
Full Accountability: True P&L ownership and the ability to shape the company's commercial identity.
High-Growth Environment: Responsibility for scaling innovative solutions in diverse, niche industries.

If you are a commercial leader ready to treat a software business as your own and drive its next phase of growth, we want to hear from you.We thank all applicants for their interest; however, only those selected for an interview will be contacted.Recruitment DisclaimerSolen Software Group will never request payment, banking information, or other sensitive personal or financial details during any stage of the recruitment process. All official communication will come from a verified @solensoftware.com email address. Any outreach outside these standards should be disregarded and reported to us through our official channels.Solen Software Group is a performance-oriented organisation that values career advancement, internal development, and transparent practices. We are an equal opportunity employer and are committed to creating an inclusive, welcoming environment for all team members. We do not discriminate based on race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or any other legally protected status. All qualified applicants will receive consideration for employment without regard to any of these characteristics.Solen-ismsPioneeringPioneering driven by opportunity, using first principles thinking and unbound by tradition or rules.Mutual ElevationCommitted to growth, elevating teams, developing future leaders, and removing barriers to mastery and joy.Learn-It-AllsLearn-it-alls, not know-it-alls, embracing failure as part of growth and progress.Figure-It-Out-ivenessEmbracing challenges, fostering growth, and taking initiative, leaders thrive on hard work and high failure tolerance.CompletionistsWe exhibit stick-to-it-iveness. We are Completionists. We adapt. We think long-term. No plan B. We are all in. We burn the boats.Ownership MindsetWe own the mission. We don't wait to be told. We lead, fix, and build as if it were ours. When problems arise, we run toward them, not away.DialecticalWe learn through conversation. We ask, listen, question, and evolve — valuing disagreement as a tool for alignment and deeper understanding.Benchmark to BestWe seek out excellence. We measure ourselves against the best and adapt quickly, always looking for the edge that moves us forward.Will to winLeaders relentlessly pursue potential, reject mediocrity, and get what they tolerate.CandorWe communicate with integrity, transparency, and respect in all conversations.Band of beaversWe are relentlessly resourceful, industrious semi-aquatic rodents. Our teeth are self-sharpening. As multi-faceted generalists, we terraformFrugalityAchieving more with less, focusing on quality, long-term value, and company-wide responsibility.

Solen Software Group

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