Administrative Specialist

• Ski/Mountain Perks! Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons
• MORE employee discounts on lodging, food, gear, and mountain shuttles
• RSP Options (after 12 months or 2000 cumulative hours of service)
• Employee Assistance Program
• Excellent training and professional development
• Referral Program

• Health Insurance; Medical Insurance, Dental Insurance, and Vision Insurance plans (for eligible seasonal employees after working 500 hours)
• Free ski passes for dependents
• Critical Illness and Accident plans

• Starting Wage: $21.53/hr - $27.59/hr

• Employment Type: Year Round

• Shift Type: Full Time hours available

• Minimum Age: At least 18 years of age

• Housing Availability: Yes

• To provide direct administrative support to the Guest Services Managers, as well as assistance to the Guest Services assistant manager team.
• Demonstrate our core values: Service Others, Do Right, Be Inclusive, Drive Value, Do Good, Be Safe and Have fun
• Develop rapport and engage with our PSS team in our guiding mission statement of creating the Experience of a Lifetime for our employees, so they can, in turn, provide an exceptional experience for our guests.
• Assist in budget preparation and Capital planning; including sourcing out costs, formulating spreadsheets and formatting narratives and drafting reviews
• Assist with organizing staff functions based on Fiscal year budget
• Purchasing of office and operating supplies for the department.
• Assist with coordinating completion of any capital project items
• Provide assistance with special events and projects; including creating spreadsheets, and PowerPoint presentations
• Assist Managers and Supervisors in attaining objective targets and action item completion
• Prepare miscellaneous correspondence, reports and statistical data as required
• Respond to guest inquiries or issues directed to the Guest Service dept by phone, correspondence or e-mail.
• Assist with Line control duties as required both within the offices and at the valley lifts
• Fulfil resolutions to guest issues relating to replacement, dry cleaning or other guest appeasement requirements.
• Plan, organize, and coordinate the decorations/festive additions to add to guest experience in the Guest Service locations
• Participate in weekly Guest Service Leadership meetings and take minutes
• Attend, record and issue minutes from meetings
• Provide support for Guest Service (Guest Services, Ticket Sales and Snow School Sales) Supervisor team and frontline staff (includes working frontline shifts/covering breaks as needed)
• Assist managers with their expenses
• Maintain current results for employee surveys
• Maintain a centralized file system for guest service policies, procedures and tracking etc that are common to all Guest Service operations and locations.
• Assist with maintaining the Guest Services Privacy requirements in accordance to WB privacy act policies & procedures.
• Follow up on all outstanding action items established from weekly/monthly and planning meetings
• Provide assistance with the organization of Guest Services meetings, parties and events
• Maintain office filing systems and provide accurate record keeping
• Coordinate the lost and found by arranging shipments for guests, keeping the area tidy and organized
• Clearing outstanding invoices relating to orders
• Setting up manager’s meetings, 1 on 1’s for Managers and taking minutes.
• Monitoring payroll and entering sick time/vacation time for salaried and hourly staff
• Conduct the RFID monthly media inventory count and ordering.
• Perform other duties as required or assigned by the Assistant Manager.

• Creative and innovative thinking
• Confidentiality and good judgment
• Capable of establishing priorities and strong time management skills.
• Excellent interpersonal and communication skills
• Strong organizational skills
• Ability to problem solve and work with many different departments to accomplish tasks
• Outgoing, comfortable working in a variety of different environments; administrative, frontline service and event planning
• Professional telephone manner and presentation
• Enjoy working in both a team environment as well as an ability to work alone without direct supervision
• Strong computer skills on Microsoft Word, Excel, Outlook
• Ability to type 60 wpm with accuracy
• Accurate, good attention to detail
• Ability to handle a heavy workload
• Previous supervisory experience an asset
• BC Drivers License and Drivers Abstract mandatory
• Knowledge of Whistler Blackcomb Mountains and the Guest Service Dept. operations an asset
• Required to complete a satisfactory criminal record check

Vail Resorts