Sales Operation Coordinator

Mississauga, ON
Contract
Full-time

21 days ago

Sales Operations CoordinatorRole OverviewThe Sales Operations Coordinator is a contract role designed to strengthen execution, responsiveness, and operational effectiveness across Sales and Marketing. This role acts as a central enablement resource, accelerating access to product, sustainability, and compliance information; supporting customer and distributor requests; and reducing friction that slows down execution.This position is hands-on and execution-focused, ideal for someone who thrives in a sales operations environment, is highly organized and detail-oriented, and enjoys being a reliable support partner to multiple stakeholders. Success in this role comes from strong prioritization, follow-through, and the ability to navigate a matrixed organization with confidence and professionalism.Key ResponsibilitiesSales Operations & Enablement Support

Accelerate access to technical product information by coordinating with Technical Product Support to obtain documentation such as recycled fiber content, BPA statements, and other compliance or customer-requested letters, reducing delays that can take weeks or months.
Support resolution of rebating issues and rejections through follow-up, information gathering, and cross-functional coordination.
Assist with follow-up on quality complaints and OS&D (Overages, Shortages, and Damages) claims in partnership with Sales, Marketing, and Supply Chain teams.
Locate catalogs, sell sheets, and supporting materials in Highspot and enable teams to mix and match existing PDFs to create tailored, customer-specific documents (e.g., RFPs, municipal or distributor requests).
Create individual Highspot Digital Rooms outside of formal programs or campaigns to support specific customer or partner needs.

Marketing & Product Operations Support

Support new product listings by gathering and organizing required information to set up SKUs for procurement (non-PDP), including logistics details, UPCs, images, spec sheets, and core product documentation.
Respond to sustainability attribute requests by merging datasheets and completing structured lookups using information provided by Category and Marketing teams.
Fulfill ad hoc product ply and material information requests, often delivered in Excel format, to support RFPs, tenders, and customer submissions.
Prepare and manage reports for specific distribution partners on relevant platforms, including troubleshooting issues related to KCP Advantage Rewards.
Consolidate, format, and polish presentation slides to ensure materials are clear, accurate, and customer-ready.

Qualifications & Capabilities

Bilingual (English/French) preferred; may be waived for the right candidate.
Strong Excel skills, with comfort working in structured templates, lookups, and data-driven files.
Proven ability to manage multiple priorities and deadlines with strong attention to detail.
Highly organized, dependable, and execution-focused.
Strong interpersonal skills with the ability to work effectively across Sales, Marketing, Category, and Support teams.
Resourceful and proactive; able to navigate a matrixed organization and drive follow-up independently.

About Brand Momentum:Nationally Integrated Leader: We're a leading Sales, Marketing, and Retail agency with headquarters in Toronto and Montreal, fostering authentic and enduring human connections across the nation.Rooted in Goodness, we take pride in being a three-time winner of Canada's Top 100 Best Workplaces® and one of Canada's fastest-growing companies. This recognition reflects our commitment to "Goodness," a core value that permeates everything we do.Enduring Success: at Brand Momentum, we're not just about achieving success; it's about sustaining it. We're an enduring market leader in quality and innovation, fostering a fun culture where both employee and client aspirations can be realized.Delivering on Promises, we're passionate about delivering on our promises to both clients and our people. Our innovative approach ensures we consistently provide exceptional value and flexibility, always striving to exceed expectations.Core Values: Our commitment to integrity, respect, empowerment, and fun is woven into the fabric of our company. We believe in fostering a responsible and flexible work environment that allows our team members to thrive.Sustainability: Brand Momentum is giving top priority to sustainable suppliers. By collaborating with our vendors and clients, we will work to offset the environmental impact of our programs and contribute to a greener future.Diversity and Inclusion, At Brand Momentum, we're dedicated to fostering a culturally diverse workplace. We value diverse perspectives and are committed to building a team that celebrates individual backgrounds, experiences, and talents. We believe in the power of diversity to drive stronger, more innovative outcomes, and it's a fundamental part of our organizational identity.Brand Momentum is committed to providing accommodations for people with disabilities. Accommodations are available upon request. Please contact our Human Resources department for more information. We thank all those who apply; however, only selected candidates will be contacted.

Brand Momentum

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