CUSTOMER CARE SPECIALISTReady to be part of the Legal Tech revolution?As the leading SaaS publisher in Europe, Dilitrust is transforming legal departments worldwide with cutting-edge technology.Our Impact: From General Meeting reports to AI-assisted contract life management, our teams across France, Spain, Italy, Canada, Mexico, and MEA are the driving force behind our global success. We are pleased to provide daily support to 2,400 customers in 64 countries, with 80% of major listed companies in major markets like Europe, North America and the middle East.Our Ambition: To be the first French legal tech to achieve Unicorn status, with a valuation surpassing €1 billion.Our Recognition: Dilitrust has been recognized for offering a positive and stimulating work environment. We are proud to have been awarded the "Happy at Work" and “Tech at Work” label since 2019.🎯Your MissionsAs part of the Customer Care team, your role will be to:Analyze, qualify, and respond to functional and technical customer requestsEnsure accurate follow-up and adapt communication both internally and with clientsGuarantee high-quality ticket handling through regular checks and best practicesMaster internal tools used for ticket tracking and supportSupport internal requests related to our solution and its ecosystemDevelop strong expertise in the product, business use cases, and security aspectsUnderstand and address the technical challenges within the DiliTrust environmentParticipate in functional testing of new featuresContribute to the structuring and continuous improvement of the Customer Care and Customer Success teamsTake part in the escalation process when requiredSupport the Regional Manager in operational and customer-related topics👤Your Profile5 to 8 years of experience in Customer Support or a similar roleExcellent proficiency in English and French (written and spoken)Strong interpersonal skills, comfortable interacting with clients and handling phone conversationsA genuine customer-centric mindset and strong interest in customer satisfactionGood listening skills, autonomy, attention to detail, and rigorCurious, eager to discover new functional areas, and open to learning new technologiesAmbitious and motivated to join a fast-growing company with a strong human cultureRecruitment Process1️⃣ Talent Acquisition Interview2️⃣ Manager Interview3️⃣ Chief Customer Officer Interview\n\n