Specialist, Deli

• Working with the Fortinos stores, support the Franchisee in compliance with Company standards; policies/procedures and consistent execution of format process and strategy.
• Provide on-going feedback to stores, DM’S such as balancing the skill set of the dept to the volume/merchandising layout of the dept
• Identify opportunities to improve processes, assortment, and execution to drive continuous improvement
• Act as a liaison to ensure effective collaboration between stores, applying expertise in operations and merchandising to help provide clarity and reach agreement on specific standards of execution.
• Conduct store visits, analyze store performance, develop action plans and provide feedback to the Franchisees and Dept Manager and the Director of Merchandise/Operations and District Management.
• Identify stores that require priority assistance reducing shrink, develop action plans with Franchisees and Department Managers to address this issue, and work with them to implement the action plan.
• Analyze store performance using reporting tools (sales trending, shrink, inventory) to identify opportunities and drive action plans
• Training, coaching and teambuilding within the Deli departments;
• Ability to interpret data
• Ability to influence and drive change
• Work closely with the Franchisees to ensure gross profit; merchandising; labour; is within acceptable standards;
• To work with Sr. Director Merchandise to ensure products and service meet standards;
• To monitor the profit and loss statements of each individual department and to recommend any necessary corrective measures;
• Work with stores to ensure high levels of conditions and product availability
• Ensure that department budgets are met and support department in achieving targets for sales, margins, period end results, inventory, and shrink.
• Achievement of department sales, margins, period end, inventory, shrink targets
• Improvement of priority stores’ departments upon implementation of specialist-driven action plan
• As required, help departments resolve issues (i.e. credits, labour scheduling, etc)
• As required, assist with new store opening and refurbishments.
• Others duties as required.

• Minimum 5 years managerial experience.
• Comprehensive knowledge of Deli operations.
• Must have Food Safety training.
• Willingness to follow a flexible work schedule, including evenings and weekends.
• Must be adaptable to work in a rapidly changing environment.
• Must have a good working knowledge of the collective agreement, Health and Safety policies, practices and laws
• Computer skills - Microsoft Word, Excel, Outlook (e-mail), SAP
• Superior customer relations skills and a strong sense of professionalism.
• Experience working in a unionized environment is an asset.

• Valid Ontario drivers license with ability to travel within Ontario on a semi-regular basis to support store functions.
• Strong problem solving skills including experience formulating and executing action plans.
• Must possess good people skills, communication skills (both verbal and written)
• Coach and mentor managers, lead by example
• Excellent customer service skills with a demonstrated customer focus.
• Demonstrated time management skills with the ability to multi task.
• Demonstrated ability to work independently and achieve results.
• Customer focused and able to nurture positive customer relationships.
• Highly organized and has a high degree of attention to detail.

Loblaw