Delivery Manager – eGRC

• Business group: Enterprise Risk, Strategy and Execution
• Project: eGRC Program
• Enterprise Governance Risk Compliance (eGRC) Program
• The Enterprise Governance, Risk, and Compliance (eGRC) program is a strategic initiative focused on transforming how Client manages risk. As a holistic solution, it modernizes governance, risk, and compliance by integrating frameworks, processes, and regulatory requirements into a single, consistent platform. The eGRC enhances transparency, automates key activities, and supports data-driven decision making across all business functions, ensuring alignment with strategic objectives and regulatory standards. The program ultimately aims to enhance organizational resilience and informed decision-making.

• The eGRC Tech Enablement and Delivery team is a collaborative group responsible for tool implementation, integration, and strategic relationship management across vendors, partners, and internal stakeholders. This ensures coordinated program delivery and alignment with the overall eGRC roadmap.

• The Senior Manager, eGRC Tech Enablement and Delivery supports the strategic delivery of capabilities that support the eGRC program. Contributes to the overall success of the eGRC Tech Enablement and Delivery team in Global Risk Management in Canada/globally, ensuring business strategies, plans and initiatives are executed in compliance with governing regulations, internal policies and procedures. Reporting to the Director, this position ensures capability development and implementation meet enterprise requirements and drive effective, scalable execution aligned to eGRC roadmap priorities.

• The eGRC initiative offers an opportunity to support the implementation of enterprise risk management tools. This is a unique opportunity to build their skills and further their career within the banking industry.

• Leads and drives a customer focused culture throughout their team to deepen client relationships and leverage broader Bank relationships, systems and knowledge.
• Lead end-to-end delivery and ongoing management of an assigned eGRC capability, from design through configuration, testing, deployment, and stabilization, ensuring alignment with the eGRC roadmap and governance standards.
• Coordinate cross functional working groups (business, technology, data, architecture, and vendors) to execute capability build activities, resolve dependencies, and ensure requirements are clearly understood and accurately configured.
• Oversee platform configuration, workflow enablement, and access management for the assigned capability, ensuring stability, data integrity, and adherence to enterprise controls and technical protocols.
• Manage release planning and testing cycles, including UAT coordination, defect triage, environment preparation, and readiness assessments to ensure smooth deployment and strong operational handoff.
• Drive capability adoption and continuous improvement by facilitating user feedback loops, monitoring performance metrics, analyzing platform data, and prioritizing enhancements in partnership with the eGRC Team and Technology partners.
• Serve as the primary point of contact for capability specific stakeholders, providing guidance, supporting audits, maintaining documentation, and ensuring clear communication on issues, risks, and roadmap progress.
• Support long-term program maturity by ensuring ongoing governance, compliance with architectural and security standards, and integration alignment with other capabilities and enterprise systems.
• Support ad hoc program needs by delivering high-quality analyses, materials, and change related deliverables in response to evolving priorities and stakeholder requirements.
• Provide strategic oversight and collaborate closely with all eGRC teams to ensure the program’s quality, effectiveness, and continuous improvement, with smooth processes, reliable data, strong user experiences, and the guardrails needed for a resilient, fully operational eGRC program.
• Understand how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions.
• Creates an environment in which their team pursues effective and efficient operations of their respective areas in accordance with Client’s Values, its Code of Conduct and the Global Sales Principles, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational, compliance, AML/ATF/sanctions and conduct risk.
• Builds a high performance environment and implements a people strategy that attracts, retains, develops and motivates their team by fostering an inclusive work environment and using a coaching mindset and behaviours; communicating vison/values/business strategy; and, managing succession and development planning for the team.
• Alignment of functions to enterprise frameworks and, external regulations.
• General dimensions involve working in a continually evolving discipline where expectations are constantly changing and expanding.

• 5+ years of experience in a consulting firm, finance or banking industry. eGRC, Technology and Risk management experience is considered an asset.
• Experience delivering largescale, complex programs involving multiple stakeholder groups and cross functional teams (Skilled in driving delivery effectiveness and guiding governance across global programs, projects, and product releases)
• Strong understanding of regulatory environments, data governance, and technical platforms supporting GRC functions.
• Strong proficiency in MS Office, particularly Word, Excel, and PowerPoint.

• Experience with enterprise change management in large transformation initiatives.
• Familiarity with delivery and governance platforms, such as Jira, Clarity, OpenPages, and ServiceNow.
• Familiarity with Microsoft Power Apps and Power Automate, Power BI

• Exceptional analytical and planning capabilities, with the ability to interpret data, synthesize insights, and focus on critical issues.
• Must have a strong ability to balance competing or conflicting goals of various departments/ stakeholders, requiring a mature, and diplomatic approach with strong influencing skills.
• Strong relationship management and collaboration skills, able to work effectively across business lines, technology teams, and control functions.
• Superior communication skills, including executive level written and verbal communication.
• Project and program management skills with the ability to operate in a fast paced, dynamic environment.

• Post-Secondary Degree/Diploma

• The ideal candidate would strong eGRC, risk management, and ServiceNow experience.

• 1st – HM + Director – 1 hr – in-person

• AI is not used to screen, assess, or select candidates.
• This role reflects an existing vacancy at the time of posting.

ProViso Consulting