Customer Care Associate

• Answer and transfer phone calls

• Welcome customers and vendors with professionalism and warmth

• Data entry in our management system

• Prepare work order packs for technicians

• Schedule appointments

• Collect payments

• Maintain a clean and organized work area

• Excellent organizational skills

• Post-secondary education or equivalent experience

• Proficiency with MS Office (Outlook, Word, Excel)

• Previous experience in customer service

• Comfort using social media platforms

• Strong communication skills with the ability to work effectively with people at all levels

• Solid work ethic, reliability, and sense of responsibility

• Willingness to learn internal company systems & programs

• Ability to stay on task in a fast-paced environment

• Clear and concise communicator with attention to detail

• Able to prioritize tasks and take initiative

• Team player who can also work independently when required

• Empathy and adaptability when working with customers and coworkers

• Bilingualism is considered an asset.

• Competitive wages

• Full-time position

• Group insurance benefits (prescription drugs, dental, vision care, life insurance & long-term

• Group RRSP plan

• Complimentary training programs

• Opportunities for advancement

• Supplied company apparel

CSN Collision Centres