Sr. Manager, Revenue Strategy & Operations (Hybrid, Toronto)

Toronto, ON
$130,000-145,000 per year
Permanent
Full-time

9 days ago

*This role is Hybrid and will require 2x per week from our Toronto, ON. officeWith millions of diners, 60,000+ restaurant partners and 25+ years of experience, OpenTable, part of Booking Holdings, Inc. (NASDAQ: BKNG), is an industry leader with a passion for helping restaurants thrive. Our world-class technology empowers restaurants to focus on what matters most - their team, their guests, and their bottom line - while enabling diners to discover and book the perfect restaurant for every occasion.Every employee at OpenTable has a tangible impact on what we do and how we do it. You'll also be part of a global team and its portfolio of metasearch brands. Hospitality is all about taking care of others, and it defines our culture.This position is responsible for supporting a variety of sales and services related programs, initiatives, and analytics. Candidates for this role must have experience manipulating large sets of data to discover trends and make recommendations. The role will work cross-functionally with multiple departments including executive leadership, sales, marketing, finance, product, and data engineering to support the design, implementation and continued optimization of multiple business needs. This includes delivering data-driven insights to internal stakeholders to inform short and long term strategy and action plans. The ideal candidate will be able to recognize and understand the relationship between clean data, clear & efficient processes, and reporting.The Sr. Manager level position is expected to have an excellent understanding of the OpenTable Sales and Services organization, or the ability to learn. S/he must be able to navigate the roles, reporting, and reality of the business in the field. This position needs to have excellent communication, project management and data analysis skills and be comfortable building recommendations. Experience with Salesforce, reporting tools such as Preset, SQL queries, and a finance or analytics background required.Responsibilities

Sophisticated analytics to support global Restaurant Sales and Services and Marketing decisions
Monitor and understand the health of the teams and markets by creating helpful reporting tools that derive action items and insights
Maintain and assure data quality in dashboards and reports for internal use
Align metrics used by RSS and Marketing teams to the other departments; collaborate with other departments to find an aligned source of truth
Prepare & present data analysis for audiences ranging from field sales members to senior leadership
Call out abnormalities and trends in data to identify business opportunities and best practices
Make data-driven decisions: translate data sets into impactful insights, recommendations, dashboards, and reports for the larger sales and operations teams
Communicate upwards and to peers on project strategy, status, expectations, deadlines, and results
Collect feedback and handle flow of inbound requests from the Global Restaurant Sales and Services (RSS) team for process and system enhancement requests; drive process optimization and training
Build and maintain financial models, forecasts, and dashboards for various business scenarios
Act on feedback from the team for process and system enhancement requests
Have a strong understanding of revenue operations: goaling, commission plans, territory management, and recognition programs and SPIFs that help enable sales strategy
Improve Salesforce.com (SFDC) processes and data

Skills

Knowledge of SQL required
Experience in big data and understanding of databases
Experience in operations: sales goaling, territory management, commission plans, SPIF, etc
Must be able to speak the Salesforce.com language in order to make recommendations for processes and communicate effectively with our Business Optimization and Product teams
Advanced Excel skills required, including proficiency with pivot tables and VLOOKUP. Equivalent Google Sheets experience required
Professional experience in data analysis and ability to see beyond the numbers to drive sound decision-making
Demonstrated ability to think strategically about complex issues and make thoughtful recommendations and action plans
Operational experience in measuring and improving efficiency, utilization, scale initiatives etc.
Excellent communication and social skills; proven track record to successfully work and partner across multiple functions in an organization
High energy and contagious enthusiasm. Willing to take on tough projects and be a peer leader in order to support growth
Shown strong verbal and written communication skills; including detailing business processes, use cases, and business requirements
Excellent analytical and reporting capabilities, problem solving, negotiation, task and project coordination, and organization skills
Self-motivated and able to perform well under pressure and against bold deadlines, with minimal oversight from management
Excellent business liaison skills. Ability to digest system complexity and articulate to business users in concise and simple language
People management experience a plus
8+ years of experience in an analytics role
8+ years using data to make recommendations
College degree required

Benefits and Perks

Work from (almost) anywhere for up to 20 days per year
Focus on mental health and well-being:

Company-paid therapy sessions through SpringHealth
Company-paid subscription to Headspace
Annual company-wide week off a year - the whole team fully recharges (and returns without a pile-up of work!)
Paid parental leave
Generous paid vacation + time off for your birthday
Paid volunteer time
Focus on your career growth:

Development Dollars
Leadership development
Access to thousands of on-demand e-learnings
Travel Discounts
Employee Resource Groups
20 days of paid time off
Private health and dental insurance
Life and Disability insurance

The expected range of compensation for this position based in Toronto, Canada, is $130,000-$145,000 CAD. There are a variety of factors that go into determining a compensation range, including but not limited to external market benchmark data, geographic location, and years of experience sought/required.We offer a competitive base salary and benefits including: health benefits; flexible spending account; retirement benefits; life insurance; paid time off (including PTO, paid sick leave, medical leave, bereavement leave, floating holidays and paid holidays); and parental leave benefits. This role is eligible to be considered for an annual bonus.Work Environment & FlexibilityAt OpenTable, we pride ourselves on fostering a global and dynamic work environment. As a team member with us, you will benefit from a schedule tailored to accommodate a global workforce operating across multiple time zones. While the majority of your responsibilities may align with conventional business hours, there will be instances where you are expected to manage communications - via calls, Slack messages, or emails - outside of regular working hours to effectively collaborate with international colleagues, respond to restaurant partners, and/or address urgent matters. OpenTable will always abide by and consider local laws and regulations.InclusionWe're committed to creating a workplace where everyone feels they belong and can thrive. We know the best ideas come when we bring different voices to the table, so we're building a team as dynamic as the diners and restaurants we serve-and fostering a culture where everyone feels welcome to be themselves.If you need accommodations during the application or interview process, or on the job, we're here to support you. Please reach out to your recruiter to request any accommodations.#LI-BR1Create a Job AlertInterested in building your career at OpenTable? Get future opportunities sent straight to your email. Create alert

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