Retail Operations Manager
- Saint John, NB
- Permanent
- Full-time
- Work Environment – Frequent travel throughout your territory expected, as needed
- Competitive Compensation – Including an annual bonus plan, pension plan, and parking allowance if working out of Home Office
- Flexible Benefits Plan – In effect from day one and offers three levels of coverage to select from to meet your unique, personal needs
- Paid Vacation – Plus an annual option to purchase additional vacation, too Wellness Support – With an annual wellness allowance, paid personal care days and a 24/7 Employee & Family Assistance Program
- Opportunity to give back to some amazing causes in our community – Choose when and where to make an impact with a paid volunteer day, company volunteer opportunities, and a donation matching program
- Lead and provide a safety culture including personal and process safety
- Develop local and regional market and industry expertise
- Develop annual volume and financial budgets for existing sites located in assigned territory
- Responsible for profit & loss performance and achieving annual budgets for the assigned territory
- Provide day to day operational support to the existing dealer and joint venture network and proactively collaborate with dealers and joint venture partners to develop and execute growth plans
- Conduct annual business reviews with dealer account stakeholders.
- Negotiate existing dealer contract renewals and achieve new retail site growth targets and prepare supporting business cases for approvals
- Build the Irving brand as the branded partner of choice and maintain site level operating standards
- Develop and implement 5-year business and market plans for assigned territory
- Develop a sale pipeline of new retail site and banner conversion opportunities
- Develop and maintain strong customer relationships and be a key contact for support
- Implement marketing and sales initiatives and communicate these programs within our network
- Work closely with marketing to ensure we have competitive loyalty programs and offerings in the market
- Work closely with IT to ensure we maintain a stable and reliable point of sale and credit processing environment for our retail sites.
- Work with credit to manage and limit risk exposure
- Serve as primary resource and assume a leadership role as assigned for network-wide initiatives and special projects
- Advanced Microsoft Office skills
- Financial acumen, with strong negotiation skills and an ability to influence
- Excellent verbal and written communication skills
- Goal oriented, with an ability to make independent decisions within established business criteria
- Strong presentation and project management skills
- Ability to work in a fast-paced environment and adapt easily to change
- While not required for this role, bilingualism (French & English) would be an asset
- Post-Secondary education preferred
- 5-10 years of experience in a sales related role, preferably within the retail petroleum industry
- A proven track record of successful sales prospecting and territory management