Travel Advisor, Travel Hub

• Independently fulfills high profile program client request and other requests as necessary, from assigned office via phone, email.
• Research and fulfill requests from customers in the US and abroad for the following categories: Air, Hotel, Car Rentals and Activities.
• Handles complex Travel bookings by utilizing GDS (Sabre) and other tools as needed.
• Leverage industry knowledge and previous experience to independently recommend and provide services
• Exercises judgment and discretion when serving as the primary touch point for escalated customer service issues and vendor communication.
• Provides accurate and timely information regarding requests.
• Follow up on last-minute details, requests and changes.
• Applies high quality customer service guidelines when fulfilling customer requests.
• Leverages current partners and utilizes Internet and other resources to fulfill requests.
• Communicate responses in a clear, professional, timely and concise manner.
• Represents clients in a professional, courteous manner.
• Attends meetings and training as required to obtain new and pertinent information about clients and how to assist customers.
• Applies client and Aspire Lifestyles policies as applicable when interacting with customers.
• Meets or exceeds all program metrics as outlined in training and manuals (e.g., attendance, quality, compliance, etc.).
• Other duties as assigned.

• Superior time-management skills along with strong sense of urgency.
• Strong Internet navigation skills along with a working knowledge of Microsoft Office.
• Strong customer service skills and attention to detail.
• Committed to delivering customer service excellence and high-quality work.
• Demonstrates self-motivation, self-confidence, flexibility, adaptability, and open-mindedness.
• Able to anticipate, successfully negotiate and solve problems
• Ability to communicate in English (verbal and written) in a polished and professional manner is required.

• 5+ years of related customer service or hospitality experience required - working directly in a hospitality field such as hotels, event planning, travel agent or concierge
• 3+ years of experience with a GDS.
• Some College required, College Degree preferred.
• Excellent verbal and written communication skills.
• Able to successfully pass a credit, criminal, and employment reference security check.
• Able to work a flexible schedule that includes nights, weekends, and holidays.

• Must have a dedicated, quiet, and private workspace free from distractions.
• Ability to sit and remain at a desk for extended periods (up to 8 hours per day) while operating a computer and telephone headset.
• Reliable high-speed uninterrupted internet connection meeting minimum company standards.
• Ability to use hands and fingers to operate a computer keyboard, mouse, and other office equipment.
• Clear, polished and professional verbal & written communication and active listening skills to effectively interact with clients and team members.
• May occasionally require walking, standing, or light lifting (up to 10 pounds) of equipment such as a laptop or office supplies.
• This job description outlines the types of responsibilities the incumbent is required to perform.

International SOS