Bilingual Help Desk Support Technician
DXC Technology View all jobs
- Halifax, NS
- Permanent
- Full-time
assurer de l’exactitude des informations hiérarchisées et affectées à une fille d’attente.Doit être bilingue – Anglais et Français (Écrit, lire et parler)Répondre aux appels téléphoniques du bureau d’assistance et autres méthodes de communications (Courriel, SST, Web, Chat, etc.) pour plusieurs comptes et répondre aux demandes des clients pour s’assurer que les besoins des clients son satisfait.Aider les clients à résoudre tous les problèmes techniques en fournissant des conseils de dépannage concernant les logiciels et matériels. Résoudre ou référer les problèmes plus complexes selon un processus aux équipes niveau 2.Assurer un suivi auprès des clients pour s’assurer que les demandes des clients sont résolues dans les délais contractuels.Enregistrer et suivre les demandes de renseignements à l'aide d'une base de données et tenir à jour l'historique et la documentation des problèmes.Identifier, évaluer et organiser les problèmes et les plaintes des clients pour s'assurer que les demandes sont résolues de manière appropriée.Autres tâches selon les besoins/demandesQualifications requisesDiplôme d’école secondaire ou G.E.DMinimum 1 an ou plus d’expérience de support technique et de service à la clientèle.Expérience de travail avec des produits d’entreprise et Système opérateur.Expérience à résoudre des problèmes d’ordinateurs.Expérience de travail avec la politique d'escalade d’une entreprise.Autres QualificationsCompétences interpersonnelles pour interagir avec les clients et les membres de l'équipeFortes compétences en communicationCompétences organisationnelles pour équilibrer et prioriser le travailCompétences analytiques et de résolution de problèmesCompétences en leadership pour encadrer et guider le personnel moins expérimentéCapacité à travailler individuellement ainsi que dans un environnement d'équipe,Être disposé à travailler en présentiel au bureau.Ce poste requiert une rotation des horaires de travail sur 24/7 , y compris la nuit et les week-endsDXC Technology (NYSE: DXC) helps global companies run their mission critical systems and operations while modernizing IT, optimizing data architectures, and ensuring security and scalability across public, private and hybrid clouds. With decades of driving innovation, the world’s largest companies trust DXC to deploy our enterprise technology stack to deliver new levels of performance, competitiveness and customer experiences. Learn more about the DXC story and our focus on people, customers and operational execution at .SummaryMust be bilingual: English & French (written, read & spoken)As a Bilingual Help Desk Support Technician, you will provide L1 support, answer help desk telephones and various methods of inquiries (Email, SST, Web, Chat, etc..) for multiple accounts and responds to all customer inquiries to ensure customer needs are met.What you will do:Assist customers in resolving all technical problems by providing troubleshooting guidance regarding software and hardware problems.Resolve and/or refer more complex technical problems through a defined escalation process.Follow up with customers to ensure that customer inquiries are resolved within the contracted or agreed upon time frame.Log and track inquiries using a problem management database and maintains history records and related problem documentation.Identify, evaluate, and prioritize customer problems and complaints to ensure that inquiries are resolved appropriately.Who you are / Basic QualificationsHigh school diploma or G.E.D.One or more years of technical training in computer support preferredOne or more years of technical or customer support experienceExperience working with company products and operating systemsExperience with solving computer-related problemsExperience working with company escalation policyWill require 24hr shift work including weekends (rotating shifts)Other QualificationsInterpersonal skills to interact with customers and team membersStrong communications skillsOrganization skills to balance and prioritize workAnalytical and problem-solving skillsLeadership skills to mentor and provide guidance to less experienced personnelAbility to work individually as well as in a Team Environment, Work Environment, Office environment.Work environment:Will require 24 hr shift work including weekends (rotating shifts).This position is remote within Canada onlyAll applicants must be legally authorized to work in Canada without requiring sponsorship now or in the futureDXC is an equal opportunity employer. We welcome the many dimensions of diversity. Accommodation of special needs for qualified candidates may be considered within the framework of the DXC Accommodation Policy.In addition, DXC Technology is committed to working with and providing reasonable accommodation to qualified individuals with physical and mental disabilities. If you need assistance in filling out the employment application or require a reasonable accommodation while seeking employment, please e-mail .Note: This option is reserved for applicants needing a reasonable accommodation related to a disability.At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available .