Care Coordinator Elizz
Saint Elizabeth Health Care View all jobs
- Ontario
- Permanent
- Full-time
So much more than a paycheque! Enjoy comprehensive benefits, pension, flexible pay options, car-loan support, housing solutions and exclusive staff perks.· Flexibility & Belonging
Thrive with hybrid work, flexible scheduling and a supportive, inclusive culture that puts people first.· Purpose & Impact
Join a national social enterprise where your voice matters. Every role helps advance health, spark innovation and strengthen communities across Canada.· Growth That Meets Your Ambition
Access tuition support, training and meaningful career pathways across a growing, future-focused organization..A DAY IN THE LIFE – RESPONSIBILITIES OF THE ROLE:
- As part of a passionate and effective virtual team, respond to and manage inbound requests by phone and email about care services
- Schedule staff to ensure consistency for families and positive client and staff experiences
- Ensure the needs of clients and staff are promptly addressed or escalated with empathy, care and professionalism
- Enter and maintain data in digital care records and other documentation.
- Support teams in billing, payroll, tracking and reporting related to client care.
- Participate in continuous improvement activities to ensure excellence in personal and team performance, client and family experience, and overall business growth
- Participate in training to continually develop your knowledge, techniques and skills
- Must be available to work every weekend (within the hours of 7:30am to 10:00pm), and some weekday evening shifts (3:00pm to 10:00pm)
- 3 weeks of full time paid training during day time hours.
- Availability of 15-20 hours per week minimum, opportunities for more hours when needed.
- 1+ years of experience in a customer service or similar role.
- Adaptable and reliable self-starter who also loves working on a strong team.
- Good availability days, evenings, weekends and occasional stat holidays. Preference for candidates with broad availability across multiple days.
- Excellent verbal and written communication skills, over the phone and in writing.
- Ability to prioritize and multi-task with competing priorities.
- Basic computer skills in MS Word, Excel, Outlook.