TICKETING OPERATIONS COORDINATOR

  • Toronto, ON
  • Permanent
  • Full-time
  • 21 days ago
The Ticketing Operations Coordinator supports the effective day-to-day functioning of Ticket Services through detailed operational coordination. Working closely with the Manager of Ticket Services and the Senior Manager of Operations, the Operations Coordinator ensures the smooth execution of ticketing, sales, and event requirements across departments. This role also assists the Senior Manager, Audience Insights in maintaining online purchase workflows and Tessitura accuracy, while providing essential logistical support to front-line staff.KEY RESPONSIBILITIES
  • Support the implementation and maintenance of ticketing operations for all Canadian Opera Company/Four Seasons Centre for the Performing Arts events, including performances, dress rehearsals, working rehearsals, education and showcase events, and other department-specific offerings.
  • Assist with the setup, auditing, and updating of event builds, price charts, and holds within Tessitura.
  • Assistance with and supporting online purchase path (TNEW) for subscription and single-ticket sales, including free and RSVP events.
  • Coordinate back-end processing in Tessitura to ensure clean transactions and reporting.
  • Liaise with internal departments such as Marketing and Earned Revenue, Community Partnerships and Programs, and Patron Services to ensure ticketing needs are met in a timely and accurate fashion.
  • Provide logistical support to Box Office Supervisors and Ticket Services Representatives, stepping in to assist with day-to-day operational needs.
  • Contribute to documentation of departmental processes and workflows, identifying areas for operational clarity and improvement.
  • Support accessibility initiatives and ticketing compliance needs, including accessible seating and AODA requirements.
  • Assist with reporting, reconciliations, and system maintenance as needed.
  • Participate in onsite ticketing duties during performance times and special events, including preparing will call, confirming event readiness, and troubleshooting patron or system issues as required.

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