Product Owner - Group Digital Experience

Equitable Life of Canada View all jobs

Waterloo, ON
Permanent
Full-time

27 days ago

The Opportunity: At Equitable, we believe great things happen when we work together. We’re a Canadian mutual company driven by purpose - putting people first and helping Canadians protect today and prepare for tomorrow. If you’re passionate about making a difference and growing your career in an inclusive and collaborative environment, we’d love to hear from you. Our culture is built on care, passion and curiosity. We put people above all else, strive to be our best and welcome new ideas to deliver positive outcomes.We’re looking for a Digital Product Owner to own and evolve our secure digital platform in Group Benefits — the foundation that enables multiple client journeys and self-service experiences.This role carries end-to-end accountability for platform vision, strategy, delivery, and outcomes. You’ll operate with a multi-year horizon, shaping how our clients interact with us, while balancing client experience, business value, risk, and technology health.Join one of the region’s top employers and be part of something that truly makes a difference.Work Arrangements: This is a hybrid role. You will work in our office in Waterloo, ON a minimum of two (2) assigned, consecutive days every other week, plus a fifth (5th) assigned day per month. You are welcome to work from the office more than the minimum requirement and there may be some roles that are required to work in our office more than the minimum requirement.What you’ll do:

Partner closely with senior business and technology leaders
Lead journey definition, experience measurement, and continuous improvement
Lead change management and adoption of digital capabilities, partnering with Business and Operations leaders to embed solutions into the target-state operating model

Translate complex needs into clear priorities and executable roadmaps
Use data, experimentation, and client insight to drive decisions
Design platforms and journeys with real people in mind — including clients, advisors, and colleagues.
Take accountability seriously and focus on achieving meaningful outcomes, not just delivering outputs.
Balance experience, risk, and sustainability, recognizing that trust is built over time.
Navigate complex challenges and work toward achieving balanced, positive outcomes for both clients and the organization.
Shape vision, drive delivery, and support adoption to ensure solutions succeed in the real world.
Question legacy assumptions and identify better, more effective ways to serve clients.
Use data, experimentation, and insight to determine what works — and what doesn’t — and adapt accordingly.
Bring clarity and direction to ambiguous situations, turning uncertainty into actionable steps
Define and track product and journey KPIs, monitor performance post-launch, and use experimentation (e.g., pilots, A/B testing) to continuously optimize outcomes

What you’ll bring:

Proven experience owning a digital platform or channel (web/mobile)
Strong product leadership across strategy, delivery, and optimization
University degree in Business, Technology, or a related field (or equivalent experience); Product Owner or Agile certification (e.g., CSPO)

Comfort influencing at senior levels in complex organizations
Experience with modernization, re-platforming, or enterprise transformation
Demonstrated experience defining and owning customer journeys using artifacts such as journey maps, personas, and experience visions, in close partnership with UX and research teams
Agile product expertise with a pragmatic, outcome-focused mindset.
A leadership approach grounded in Care — for clients, colleagues, and the outcomes you help shape.
A deep Passion for building meaningful products, journeys, and platforms that make a real impact.
A mindset fueled by Curiosity, always seeking to understand, explore, and improve.
A strong sense of ownership and purpose, bringing seasoned experience as a product, journey, or platform owner.
A values-driven approach that aligns with Equitable’s core principles of Care, Passion, and Curiosity — and a desire to put them into action every day.
The energy and commitment to lean into work that excites you and contributes to our mission.

What’s in it for you:

Career Growth: Regular learning sessions and development opportunities
Total Rewards: Incentive pay, annual salary reviews, employer-paid benefits and pension matching
Time Away: Competitive vacation plus one paid volunteer day each year
Flexibility: Healthy work-life balance with employee wellness always top of mind, complemented by a “dress for your day” approach

At Equitable, we’re committed to fair pay and an inclusive, accessible hiring experience. If you need accommodations or alternative formats at any stage, just reach out to us at . We’re happy to help.Your base pay will be based on your skills, qualifications, experience and education. In addition to your salary, this role is eligible for a discretionary annual incentive award tied to business performance, plus a wide range of competitive benefits.If you’re selected to move forward, our Talent Acquisition team will walk you through all the details of our total rewards program, so you know exactly what’s included.Reports To: Director, Operations and Digital Experience
Department: Group
Term: Permanent Full-Time

Equitable Life of Canada

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