Operations Officer

• Degree/Level of Education: Post secondary
• Years of Overall Experience: 2-4 years
• Preferred/Ideal Candidate Background: strong initiative high attention to detail, excited, adaptable, team player, someone who is eager, supportive.
• Good communication skills, committed individuals who are looking to stay long term – if candidates are on work permit please ensure that they are able to work for the duration and beyond.

• Typical Day-to-Day Responsibilities processing government request information.
• How much time is being spent in meetings – 15 mins daily huddle
• Who are they interacting with (internal/external) – internal only
• Will the contractor have access to any customer data? YES!!!!
• Complete assigned workload to meet SLA requirements for service and productivity
• Understand and apply operating policies and procedures
• Consistently exercise discretion in managing correspondence, information and all matters of confidentiality; escalate issues where appropriate
• Support the timely and accurate completion of business processes and procedures
• Escalate non- standard or high-risk activities as necessary
• Support and participate in process improvement opportunities
• Ensure necessary due diligence to support the accuracy of all transactions / activities
• Be knowledgeable of and comply with Bank Code of Conduct
• Participate fully as a member of the team, promote team effectiveness and contribute to a positive work environment
• Support the team by actively building operations knowledge, think critically about processes and opportunities for improvement, and share ideas
• Participate in personal performance management and development activities, including cross training within own team
• Keep others informed and up-to-date about all relevant or useful information related to day-to-day activities
• Contribute to a fair, positive and equitable environment that supports a diverse workforce
• Act as a brand ambassador for function and the bank, both internally and/or externally

• Meeting SLA’s
• Multi-tasking
• Strong attention to detail
• Strong communication skills
• Accuracy
• MS office experience
• Comfortable working with multiple databases and applications

• Banking experience/Branch experience
• Business Background

• AI is not used to screen, assess, or select candidates.
• This role reflects an existing vacancy at the time of posting.

ProViso Consulting