JLL empowers you to shape a brighter way.Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.What this job involves:We are seeking an experienced Operations Manager to oversee the day-to-day operations of our bustling shopping centre. This pivotal leadership role requires a hands-on professional who excels at managing diverse teams, coordinating complex capital projects, and delivering exceptional tenant experiences. The ideal candidate will bring strong financial acumen, construction management expertise, and a customer-centric approach to drive operational excellence across all facets of our retail property. If you're passionate about creating vibrant retail environments and have a proven track record in commercial real estate operations, we invite you to lead our operations team in maintaining and enhancing one of the area's premier shopping destinations.What your day-to-day will look like:Hire, train, supervise, and mentor all permanent and contract staff while ensuring compliance with HR requirements and fostering professional development for succession planningPrepare and implement annual operating expense and capital budgets, submit expenses through PROCORE and other platforms, and manage contractor payments and invoicing processesOversee capital redevelopment projects, tenant improvements, and day-to-day construction activities while securing competitive pricing and managing contractorsDevelop and administer preventative maintenance programs using Building Engines platform, conduct building inspections, and ensure compliance with building codes and safety standardsRespond to tenant concerns, resolve operational issues promptly, process leasehold improvement drawings, and maintain high levels of customer service through various programsSecure qualified contractors for retail operations and service contracts through competitive tendering while ensuring quality, cost-effectiveness, and compliance with industry standardsProvide 24-hour emergency response coverage on rotational basis, coordinate with marketing and specialty leasing departments, and assist General Manager with special projects as assignedRequired Qualifications:Minimum five (5) years’ management experience in physical operations management, preferably in a shopping centre, office or mixed-use environmentCertification in Building Environmental Systems, or 4th Class Power EngineerMust have knowledge of LEED, BOMA Best or other Sustainable Building Certification programsFully competent in all related legislation and Occupational Health & SafetyWorking knowledge of general maintenance procedures, plumbing/carpentry skills, complete familiarity with systems management technology, HVAC , central plant, electrical/mechanical systemsWorking knowledge of management principles, budgeting principles, writing business cases and request for proposalsComputer literate and proficient with Word, Excel, Building Automation Systems (Trane Tracer Ensemble or similar) and Preventative Maintenance software (Building Engines or similar).Estimated total compensation for this position:152,491.00 – 152,491.00 CAD per yearThe total compensation range is an estimate and not guaranteed. An employment offer is based on an applicant's education, experience, skills, abilities, geographic location, internal equity and alignment with market data .Location:On-site –Victoria, BCIf this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements. We’re interested in getting to know you and what you bring to the table!JLL Privacy NoticeJones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.For more information about how JLL processes your personal data, please view our .For additional details please see our career site pages for each country.For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy .Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at accomodationrequest@am.jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our page I want to work for JLL.
