Reesink Dealership NetworkDealership: Tingley Harvest CenterPosition: Service WriterLocation: Lloydminster, AlbertaYOU matter to US! If you are looking to join a company of motivated people who make a difference, you've found us! If your skills align with our position description below, we are looking forward to hearing from you!This position is a full-time opportunityHours: Monday - Friday 8 AM - 5 PMRequirement: Must be eligible to work in CanadaThis is an on-site positionThe Opportunity:Reporting to the Service Manager. The Service Writer will be the main point of contact for working with the Service Manager and Shop for all work orders and administrative duties that support the service department. This position requires someone who is highly motivated and a team player to ensure Tingley surpasses our customer’s expectations by completing the duties required professionally and promptly. Responsible for the safe, effective, clean, organized, and professional performance of the Service Department administrative duties at all times.Why work for Reesink Dealer Network?Working at Tingley’s, an Operating Company under Reesink Canada you be part of a winning and growing team; We are one of the largest agricultural equipment distributors in Canada. Providing first-in-class customer service and sales to build long-term relationships.In a typical day, YOU Will:Other duties may be assigned
Prepare work orders for the Service Manager / Supervisor /Manager’s review and approval.
Participate in increasing revenues and customer service levels by helping improve service operation administrative processes in the Service department.
Participate in the development and implementation of a “customer service, customer-focused” philosophy, within the department.
Responsible for participating in the administrative duties of the Service department (field, shop internal, and warranty), whichever is assigned to.
Assist in dispatching technicians in the absence of the Service Manager / Supervisor (field position).
Answer calls coming into the Service Department.
Responsible for helping achieve Work In Progress targets and closing WO’s after the Manager / Supervisor has authorized closing.
Responsible for entering time and job stories onto work orders.
Responsible for entering time for payroll having it reviewed by Manager/Supervisor, and submitting it to payroll on time.
Process expenses for the Technicians.
Ensure proper GL coding for purchases.
Maintain service filing.
Prepare and file warranty claims for respective OEMs.
Perform other duties and projects as assigned by the Service Manager/Supervisor.
Knowledge, Skills & Abilities:
Exceptional organizational skills.
Must possess excellent written and oral communication skills.
Proficient with time management skills a must.
Customer service skills on the phone and when customers visit the facility.
Good Knowledge of financials to assist in customer account issues.
Excellent multitasking skills.
Total Rewards:
Competitive wages
Continuous training and development program
Group benefits:
Life Insurance
Short/Long-term disability
Extended Health Care
Vision
Dental
Employee Assistance Program.
Great work environment
RRSP matching program
Paid Vacation
All applications will be reviewed; however, only those selected for an interview will be contacted.About Tingley’s:Our brands include Kubota, Claas, JCB, Seedmaster, Agrifac, Horsch, and other short lines (see tingleyshc.com). Representing world-renowned equipment manufacturers, we provide high-quality products and superior customer service. Our highly skilled employees strive to meet the constantly changing demands of the agriculture and construction industries through dedication and knowledge of their products and a deep understanding of their customer’s specific requirements.About Reesink Canada:Reesink Canada Holdings is a subsidiary of Royal Reesink, a Dutch company that started in 1786 as a blacksmith and has evolved into one of the largest equipment suppliers internationally.Canada is one of the main markets for Royal Reesink. We believe that both the agricultural and construction equipment market have big potential in Canada. That is why a Reesink Canada Holdings was founded as a dedicated entity for all Canadian activities.This provides an excellent match with Royal Reesink’s growth strategy, which is based in part on growth with existing brands in new markets.Royal Reesink has been representing CLAAS for over 65 years in the Netherlands and also represents CLAAS, HORSCH and MACDON in Kazakhstan. There are significant similarities between Western Canadian agriculture and agriculture in Kazakhstan, and therefore synergies can be realised.
