Accounts Receivable Supervisor
- Burnaby, BC
- Permanent
- Full-time
- Oversee and manage the day-to-day accounts receivable activities across DP World Canada entities, ensuring timely and accurate application of customer payments and collections.
- Post all daily cash applications to ensure payments are processed accurately.
- Supervise the AR team, providing guidance, support, and training to ensure adherence to company policies and procedures for credit and collections activities.
- Hire, coach, and train billing and AR staff, including acting as an escalation point for billing, credit, collections, and cash application inquiries and issues.
- Proactively monitor and investigate aging reports and work closely with the team to resolve any overdue payments, including handling escalated collection issues.
- Ensure the timely reconciliation of customer accounts, ensuring all payments are correctly applied, and discrepancies are investigated and resolved.
- Collaborate with the Billing Supervisor to ensure alignment between billing and accounts receivable functions, including resolving any discrepancies or issues that may arise.
- Review and assess customer credit limits, ensuring proper risk management practices are in place, and update credit approvals as necessary.
- Address customer inquiries related to collections, payment terms, and account status, ensuring timely and professional resolutions.
- Track and analyze collections performance metrics, including Days Sales Outstanding (DSO), unapplied cash, and dispute resolution time. Regularly report on team performance and provide recommendations for improvement.
- Publish AR performance metrics to leadership on a regular basis, providing insights into the team's progress and areas for improvement.
- Manage both external and internal auditors by providing necessary information and reports required for AR audits and reviews.
- Recommend and drive continuous improvement in AR processes, identifying opportunities to streamline collections and payment application procedures.
- Develop and maintain comprehensive training materials and operational procedures for the AR function to ensure the team is equipped with the necessary resources and support.
- Foster a culture of teamwork, accountability, and high performance within the AR team, providing coaching and performance feedback.
- Perform other duties as assigned by management to ensure the smooth and efficient operation of the AR function.
- Bachelor's degree in Finance, Accounting, or a related field.
- 5 years of experience and solid understanding in accounts receivable , collections or credit Management , including at least 1-2 years in a Supervisory role.
- Experience in managing and developing teams, including providing training and handling escalations.
- Proven track record of driving improvements in collections performance and team productivity.
- Strong analytical skills and ability to work with financial metrics (e.g., DSO, AR turnover, unapplied cash, collections efficiency).
- Excellent communication, interpersonal, and problem-solving skills.
- Ability to manage multiple priorities and meet deadlines in a fast-paced environment.
- Proficiency in Microsoft Office, particularly Excel. Familiarity with Oracle Fusion is a plus.
- Previous Canadian work experience or experience working directly with Canadian industries.